Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenika Etienne

West Palm Beach,FL

Summary

Offering strong interpersonal and communication skills, eager to learn and grow in customer-focused environment. Delivers understanding of customer needs and expectations, and proficient in utilizing CRM tools and data analysis to improve retention rates. Ready to use and develop problem-solving and relationship-building skills in Desired Position role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Licensed Retention Specialist

Assured Health Group
12.2024 - Current
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.

Medicare Specialist

Carida Insurance
05.2024 - 11.2024
  • Provided timely responses to inquiries from patients, healthcare providers, and colleagues regarding Medicare policies and procedures.
  • Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards.
  • Collaborated closely with healthcare providers to ensure accurate billing and coding practices.
  • Maintained up-to-date knowledge of Medicare regulations, contributing to compliant department operations.

Education

Radiology -

Palm Beach State College
Lake Worth, FL

Skills

  • Customer relations
  • Documentation
  • Relationship building
  • Retention program development
  • Customer relationship management
  • Team Oriented
  • Determined
  • Bilingual

Languages

Creole
Full Professional

Timeline

Licensed Retention Specialist

Assured Health Group
12.2024 - Current

Medicare Specialist

Carida Insurance
05.2024 - 11.2024

Radiology -

Palm Beach State College