Jennifer Abbt
Summary
Dynamic professional with a proven track record in relationship building and upselling, honed as a Retention Sales Specialist at Spectrum. Expert in leveraging interpersonal communication skills and sales presentations to exceed targets. Skilled in client relations and customer service, consistently enhancing customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Retention Sales Specialist
Spectrum
04.2024 - 08.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
Substitute Teacher
Lakeway ISD
02.2016 - 09.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Admissions Counselor
Ashford University
06.2011 - 09.2014
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Assisted with planning and executing special events for admitted students, such as Preview Days or Accepted Student Receptions, further promoting the institution''s commitment to student success.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Advised students on educational, career and social opportunities.
Education
Bachelor of Science - Business Administration
University of St. Thomas
Houston, TX05.2002
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Team Collaboration
- Sales Presentations
- Account Management
- Closing Techniques
- Complaint resolution
- Interpersonal communication skills
- Customer Relations
Timeline
Retention Sales Specialist
Spectrum
04.2024 - 08.2024
Substitute Teacher
Lakeway ISD
02.2016 - 09.2022
Admissions Counselor
Ashford University
06.2011 - 09.2014
Bachelor of Science - Business Administration
University of St. Thomas
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