COREY BARNES
Pembroke Pines,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Aerospace, Insurance & Elevator industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Retention Sales Specialist
Otis Elevator Company
01.2022 - Current
- Utilize CRM tool to deploy sales strategies and customer management.
- Increased sales by offering advice on purchases and promoting additional products.
- Delivered on customer service strategy (cancellation prevention, resign process, general customer management)
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Major account strategy execution. Make decisions related to customer service issues. Manage strategy and relationships for key accounts in area of responsibility.
- Handling escalated customer issues, help navigate the sales/ops relationship and facilitate customer communication
- Participate in Service Sales Business Reviews
- Engage and foster relationship with major property management, associations, chambers, and consultant companies.
- Research and communicate development of internal and external products, including our digital strategy.
Credit & Collections Coordinator
OTIS
West Palm Beach, FL
08.2021 - 01.2022
- Responsible for the daily follow up and collection activity of high volume B2B AR portfolios (over 2000 invoices on a monthly Trial Balance) Maintenance, Open Order, New Equipment and Modernization accounts
- Prepares data for monthly regional collection meetings
- Account reconciliations – both internal and external customers
- Document’s all collection activities within JDE Account Activity Log
- Calls/Emails approximately 50-75 customers a day regarding collection issues
- Manages the A/R reserve list to collect all possible balances
- Hold’s collection meetings with reps monthly
- Utilizes Linx to locate customer information and raise cancellation alerts in Linx as deemed necessary.
Sr. Associate Service
RAYTHEON TECHNOLOGIES
Miramar, FL
01.2019 - 01.2021
- Administered and provided proper contract and warranty fulfillment to ensure that company policies, legal requirements, and customer specifications were met
- Maintained 120 overdue list within 30 days
- Purchase order creation, from beginning of repair and return process to shipment of unit within TAT
- Reviewed estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure that service contracts and product warranties were complete and accurate
- Analyzed data and updated databases containing historical information regarding service contracts and warranties to identify problems and improve overall performance
- Examined estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness
- Prepared bids and managed military and commercial contracts of up to 10 million
Sr Contract Administrator
COLLINS AEROSPACE
Miami, FL
01.2018 - 01.2019
- Owned day-to-day communications between Finance, assigned customers, and internal teams: Planning, Engineering, Procurement, Quality, and Operations
- Managed relationships with multiple military and commercial customers to support growth and ensure service levels and customer satisfaction
- Supported the customer from order creation to shipment, billing and receiving ensuring that customer expectations and requirements were met
- Maintained up to date records from the assigned customers, including contracts, open quotes, open orders, pending payments, shipping instructions, and requirements
- Ensured appropriate relationships with all customers and suppliers (internal and external) to facilitate the seamless flow of service information and actively contribute to business growth.
Repair Customer Service Representative
SIKORSKY AIRCRAFT CORPORATION
Trumbull, CT
01.2017 - 01.2018
- Reviewed received parts from customers queue within 24 hours contact customer to quickly and effectively resolve any associated issues
- Quoted customer repairs and followed up with customers for approval
- Expedited urgent customer requests and provided repair status to customers via CRM
- Salesforce systems
- Coordinated with the Aftermarket Operations team as well as Supply Chain,
- Production, Engineering, Programs, Export Compliance, Warehousing, Shipping and Quality organizations as part of fulfilling customers’ needs effectively while ensuring compliance.
Administrator
UTC AEROSPACE SYSTEMS
Hartford, CT
01.2016 - 01.2017
- Served as the primary administrative contact for the customer and managed customer orders
- Resolved issues that arose during a customer order in a timely manner
- Supported Program
- Manager (PM) requests as part of a team for any actions related to customer orders with respect to a specific contract requirement
- Used the SAP & Salesforce system and Business Warehouse to run reports to monitor customer account status, CSL levels, and supplier performance
- Monitored and interface with internal and external suppliers to insure their performance to
- TAT requirements for the administration of customer orders.
Engineering Coordinator
TRAVELERS CASUALTY & SURETY CO
Hartford, CT
01.2009 - 01.2012
- Used technology to collect, evaluate and analyze management information via SAP systems
- Provided technical support and consultation to internal clients
- Analyzed customer requests for changes or new implementations within Travelers' production systems.
Associate Business Analyst
TRAVELERS CASUALTY & SURETY CO
Hartford, CT
01.2007 - 01.2009
- Developed relationships with internal business groups- Project Management, Business
- Analyst, IT
- Provided production support and database maintenance management for Knowledge
- Exchange database
- Collaborated with subject matter experts to complete projects such as revising databases and reports to better meet the needs of Travelers' customers
- Assumed an active role in the planning, designing and maintenance of Travelers' knowledge exchange database.
Receivable Account Analyst
TRAVELERS CASUALTY & SURETY CO
Hartford, CT
01.2005 - 01.2007
- Provided account management services to over 90 assigned receivable accounts
- Produced billing and claim data and reconciled this data utilizing paid loss systems
- Managed promissory notes and waiver process on assigned accounts.
Education
Bachelor of Science (BS) - Communications
University of Hartford
Skills
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- B2B Sales
- Utilize CRM to deploy sales strategies and customer management
- Building Effective Relationships
- Linx, JDE systems, Salesforce, Oracle
- Purchase order creation
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Customer Retention Strategies
- Sales Representation
Timeline
Retention Sales Specialist
Otis Elevator Company
01.2022 - Current
Credit & Collections Coordinator
OTIS
08.2021 - 01.2022
Sr. Associate Service
RAYTHEON TECHNOLOGIES
01.2019 - 01.2021
Sr Contract Administrator
COLLINS AEROSPACE
01.2018 - 01.2019
Repair Customer Service Representative
SIKORSKY AIRCRAFT CORPORATION
01.2017 - 01.2018
Administrator
UTC AEROSPACE SYSTEMS
01.2016 - 01.2017
Engineering Coordinator
TRAVELERS CASUALTY & SURETY CO
01.2009 - 01.2012
Associate Business Analyst
TRAVELERS CASUALTY & SURETY CO
01.2007 - 01.2009
Receivable Account Analyst
TRAVELERS CASUALTY & SURETY CO
01.2005 - 01.2007
Bachelor of Science (BS) - Communications
University of Hartford
Similar Profiles
Ahmed Mousa MazyadAhmed Mousa Mazyad
Major Projects Manager at Otis Elevator CompanyMajor Projects Manager at Otis Elevator Company
Emory WillisEmory Willis
Sales Representative at Otis Elevator CompanySales Representative at Otis Elevator Company
Lexxes SanchezLexxes Sanchez
Material Handler at Otis Elevator CompanyMaterial Handler at Otis Elevator Company
Thomas Piarino JrThomas Piarino Jr
Elevator Technician at Otis Elevator CompanyElevator Technician at Otis Elevator Company
Hadi MooneyHadi Mooney
Volunteer at Islamic Jaffari AssociationVolunteer at Islamic Jaffari Association