Matthew Aber
Summary
Positive, personable, and driven individual with talent for relationship-building and effective communication. Possesses solid understanding of sales principles and techniques, coupled with strong analytical and problem-solving skills. Dedicated to driving business growth and customer satisfaction through innovative solutions.
Overview
5
5
years of professional experience
Work History
RETENTION SALES SPECIALIST
NEW YORK YANKEES
04.2022 - Current
- Managed high value book of business worth $4.4 million dollars.
- Led retention team with a 95% renewal percentage during the 2024 off-season, heading into the 2025 season.
- Conducted research on new marketing strategies to generate interest to new corporate and personal prospects.
- Communicated with clients effectively and assisted with client needs throughout my several seasons on the retention team.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Ensured strong client relationships by meeting with high value clients at games, out off office meetings, and organized presentations for potential clients to generate revenue
ACCOUNT EXECUTIVE, SEASON TICKET SALES AND SERVICE
NEW YORK YANKEES
08.2021 - 04.2022
- Managed a book of business valued at $1 million dollars.
- Implemented and lead the creation of email, text and phone templates to optimize revenue generation
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
ACCOUNT EXECUTIVE, TAMPA SALES AND SERVICE
NEW YORK YANKEES
10.2019 - 08.2021
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Streamlined account management processes for increased efficiency and improved client retention rates.
Education
BACHELOR OF ARTS - SPORT MANAGEMENT
FLORIDA STATE UNIVERSITY
Tallahassee, FL05.2019
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Cold calling
- Account management
Timeline
RETENTION SALES SPECIALIST
NEW YORK YANKEES
04.2022 - Current
ACCOUNT EXECUTIVE, SEASON TICKET SALES AND SERVICE
NEW YORK YANKEES
08.2021 - 04.2022
ACCOUNT EXECUTIVE, TAMPA SALES AND SERVICE
NEW YORK YANKEES
10.2019 - 08.2021
BACHELOR OF ARTS - SPORT MANAGEMENT
FLORIDA STATE UNIVERSITY
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