Jenike Bodden
Metairie,LA
Summary
Adept Customer Service Representative from Crickets Wireless, renowned for expertly managing high-stress situations and enhancing customer loyalty through empathetic resolution of complaints. Demonstrates exceptional problem-solving and active listening skills, ensuring satisfactory outcomes in escalated scenarios. Achieved a notable increase in repeat business by prioritizing critical thinking and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Crickets Wireless
Florida City, FL
06.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Social Studies -
Church Point High School
Church Point, LA08.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Crickets Wireless
06.2018 - 09.2020
Social Studies -
Church Point High School