Jenilee Morris

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Using a computerized scheduling system, a computerized scheduling system proficiently schedules and authorizes patients for outpatient tests and surgical procedures for Radiology, Women's Medicine, Cardiology, Rehab, Respiratory Care, Pain Medicine, and other ancillary departments.
• I would gather all clinical documentation to ensure accurate information is obtained for outpatient/surgical authorizations.
• Encourages and motivates team through positive attitude, low absenteeism, and tardiness rates. Encourages team members to participate in department activities such as department meetings, luncheons, and Employee Forums.
• Creates patient accounts and pre-registers patients on inbound and outbound calls as needed.
• Provides Financial Education to patients and/or patient families to ensure proper financial arrangements have been made.

• Director of First Impressions
• Ensured all COVID-19 screening was implemented before patients' scheduled appointments.
• Greet patients, check-in registration, collect co-payments, check-out
• Prepare patient charts for the clinic
• Process and enter all data into the system and complete administrative duties, such as a file, scanning, setting up appointments, answering all incoming calls and confirming.
• Verify insurance, obtain referrals if needed for Specialist office visit, and obtain all authorization for all surgical procedures.
• Fax Physical Therapy scripts and obtain authorizations as needed
• Obtain Diagnostic authorizations, schedule Diagnostic appointments, and follow up
• Cross-coverage for the surgical coordinator and Supervisor
• Float to all locations when needed
• Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
• Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
• Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors a positive first impression.
• Handled complaints and questions and re-directed calls to other team members.
• Great patients, check-in registration, collect co-payments, check-out
• Medical Records
• Responsible for communicating with patient/client’s attorney to verify incident information and verify benefit information with insurance provider
• Ensure the patient/client’s attorney agrees with and signs the letter of protection (LOP)to secure settlement/payment of services rendered.
• Process and enter all data into the system and complete administrative duties, such as file, scanning, setting up appointments, answering phones, and handling all medical record files.
• Responsible for obtaining the finalized MRI report, confirming the accuracy of the information, printing out the itemized bill, and faxing it to the patient/client’s attorney.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

• Process and follow up on insurance claims

• Responsible for obtaining accurate patient demographic/insurance information

• Ensure accurate registration of new patients

• Responsible for all administrative duties and customer service

• Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
• Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
• Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
• Enhanced patient experience by simplifying financial clearance process, ensuring patients were well-informed prior to receiving services.