Highly-motivated, bilingual employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Logistics Account Manager
Integrity Express Logistics
01.2023 - Current
Cold calling: making multiple outbound calls: closing sales and working with the prospect through the process
Create and maintain meaningful relationships with any landed customers to establish continuous business
Daily performance of account management tasks, including but not limited to corresponding emails
Manage all accounting duties; AR, releasing loads in a timely manner, communicating with and invoicing customers, following up on all documents needed, etc.
Building loads, scheduling appointments, phone management, and securing future business
Conduct daily check calls, customer updates, and dispatching trucks in a timely manner
Ensure drivers understand correct pallet count, accurate pickup and delivery times and numbers/POs, and GPS is active before any load is dispatched
Qualify carriers for best customer needs and negotiate rates.
Home Manager
Home School teacher
04.2022 - 01.2023
Build at home Waldorf Curriculum for a toddler and teenager
Managed daily needs of neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
Reduced illness rates by 92% implementing wellness knowledge, diet, and coordinating preventative care appointments
Networked on social media groups to create and provide multiple community activities for adults and children alike
Started an online athletic-wear website with a group of 50+ working and at-home mothers
Assisted teenagers to vocational and language courses as well as an online e-commerce store/business.
In charge of ordering, stocking, and restocking all household, automotive, school, and work supplies as well as bi-weekly deep cleaning
Member Navigator Specialist
Clover Health
06.2021 - 04.2022
Work remotely and independently to achieve desired metrics
Drive and build rapport with Medicare populations through inbound and outbound prospecting efforts
Educate and effectively communicate the value of core clinical programs and offerings, successfully enrolling members into them
Developed and refined sales strategies and techniques to inform yield high conversation rates
Ensure and be accountable for meeting daily enrolment targets and productivity objectives
Record and document all efforts to allow for funnel and metric tracking as well as overall customer relationship management
Foster relationships with Medicare population with the utmost integrity to ensure the needs of members were met.
Small Business Owner
Self-employeed
05.2019 - 06.2021
Worked in an women owned wellness facility managing my own clientele under my wellness certifications daily
Responsible for marketing, sales/appointment software, financial management, cleaning services, and recurring sales or expenses
Ensure the treatment room is fully prepared for treatment prior to receiving the guests
Confirm the treatment protocol with the guests and answer any questions to check for any contraindications for treatment
Ensure all treatment forms are completed and signed
Provide guests with thorough care and at-home-after-care advice
Identify the need for behavioral change to improve health status, reduce health risks and improve quality of life
Apply knowledge of medicine, diet, nutrition, or relevant methods to suggest solutions
Business Development Manager
Microsoft
Clearwater, FL
07.2015 - 11.2017
B2B sales managed large executive accounts, handled onboarding, trained Tier 1 executives on cloud software programs, and traveled to facilitate large meetings weekly
Managed Microsoft Cloud Solution Program Campaigns for all Latin America
Pioneered and developed the first division of CSP for all Latin America in Tech Data by ensuring all legal documents, engineering, and content development were in place
Traveled across the country (Latin America, the Caribbean and Canada) to recruit resellers to sell our program through Tech Data and train them via the web, phone and/or in person
Developed training, modules, webinars, and printed content for the infrastructure of CSP and how to sell it
Maintained a personal relationship with all Resellers across Latin America and the Caribbean to help develop their business on the cloud
Worked closely with the legal department and StreamOne team to help develop a Reseller facing portal to instantly buy CSP online
Guided the Tech Data Miami office (Latin America division) to use US resources in order to replicate our success.
Education
Marketing -
Ana G Mendez University of Turabo (Bilingual College)
Skills
Logistics Analysis
Delivery Scheduling
Shipment Tracking
Transportation Management
Distribution Coordination
Lead Generation
Strategic Partnerships
Stakeholder Communication
Business Development
Sales Presentations
Territory and Account Management
Negotiations
Account Management
Issue Resolution
Awards And Acknowledgements
Worked in Enterprise holdings at Tampa International Airport from 2011-2013 and received numerous awards as Top Seller of the Month, consistently exceeding my sales quota.
Acknowledged over the radio for being one of the most admirable professional Latinas to overcome adversity and reach personal and professional success in Sarasota,FL.
Acknowledged for facilitating many successful workshops on health and communication.
Languages
Spanish
Professional
Timeline
Logistics Account Manager
Integrity Express Logistics
01.2023 - Current
Home Manager
Home School teacher
04.2022 - 01.2023
Member Navigator Specialist
Clover Health
06.2021 - 04.2022
Small Business Owner
Self-employeed
05.2019 - 06.2021
Business Development Manager
Microsoft
07.2015 - 11.2017
Marketing -
Ana G Mendez University of Turabo (Bilingual College)