Jenilyse Figueroa

• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Made approval and denial recommendations by determining accurate risk levels.
• Trained new employees on proper protocols and customer service standards.
• Reported issues to higher management with great detail.
• Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
• Evaluated loan applications for affordability and conformance with underwriting guidelines.
• Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
• Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
• Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.

Bookkeeper/Human Resources/Facilities Management/Personal Assistant

• Transaction record keeping via Quickbooks
• Payroll management for +150 employees
• Accounts receivable/Account Payable Management
• Timely payment of bills
• Opening lines of credit with vendors
• Monitoring bank/credit card accounts
• Identify and Execute cost saving measures
• Recordkeeping
• Disciplinary action and Performance issue support
• OSHA log maintenance (+300 logs)
• Processing workers compensation claims
• Employee Recruitment/Onboarding
• Responding to building maintenance concerns
• Project Manager for major construction
• Point persons for on-site contractors
• Responsible for procuring architectural designs
• Obtained project permits
• Booked travel plans for executive and family
• Managed rental properties and their upkeep
• Executed cost saving measures
• Monitored bank transactions/Confirmed accuracy of charges
• Ensured paperwork was signed and returned properly

• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Identified accounting errors by developing cross-referencing databases.
• Verified accurate recordkeeping processes, reducing financial inconsistencies.
• Maintained and processed invoices, deposits and money logs.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Calculated deductions and processed payroll for employees.
• Matched purchase orders with invoices and recorded necessary information.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Decreased waste, following strict recipes and drink measurement protocol.
• Generated higher ticket averages by training employees on suggestive up-selling techniques.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Orchestrated numerous private parties, business meetings and formal engagements.

• Negotiated contracts and fees for using locations.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Cultivated focus on customer service and satisfaction with well-trained, empowered team.
• Built strong team through proactive recruitment and hiring strategies.
• Developed business plans covering use of materials, equipment safety and employee management.

• Addressed driver communications and provided required data to drivers.
• Coordinated with drivers to organize timely pickup and delivery.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Counseled drivers on violations of company policy or service standards to improve performance.
• Identified process breakdowns and developed improvement plans to resolve.
• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.

• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Helped customers complete purchases, locate items and join reward programs.
• Resolved escalated customer disputes with special actions such as discounts.
• Increased customer loyalty and retention.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Educated employees on register use, merchandising and customer service.
• Maintained customer satisfaction with quick and professional handling of product returns.