Jenine Blackwell
CPRS/CHW
Turnersville,NJ
Summary
A motivated self - starter with strong communication and organizational skills. Able to work well independently or as part of a team Strength in recognizing, analyzing and solving problems, with proven analytical and multi-tasking capabilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Support Advocate
Top Stack
Malvern , PA
04.2023 - 10.2023
- Serve as the primary point of contact for Residential and Commercial New Construction Customers
- Ensure timely installation and access for new gas service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Project Specialist
GTT, LLC
Portsmouth , Hampshire
09.2021 - 08.2022
- Verify images and documentation are correct for the current decision on mortgage loans.
License and Compliance Representative
Contemporary Staffing
Mt Laurel , NJ
01.2021 - 06.2021
- Process fleet registration renewals for major companies throughout the United States.
Customer Care Representative 1
Freedom Mortgage
Marlton , NJ
01.2020 - 08.2020
- Inform borrowers on the Cares Act Forbearance Plan due to Covid-19
- Perform account updates/maintenance for any requested changes by borrowers
- Inform borrowers of upcoming changes, escrow, fees, payment schedule, etc.
- Assist borrowers with making mortgage payments
- Direct borrowers to other Specialists for account assistance, such as Loss Mitigation, Insurance or Tax Department and Sales
- Inbound calls up to 85-90 in a high volume call center.
Benefits Associate I
Conduent
Voorhees , NJ
06.2018 - 04.2019
- Fulfilled Duties
- Inform clients of any changes to benefits for the upcoming plan year
- Assist with Qualified Life Events such as Birth, Divorce, Marriage, Loss of Insurance, and Death
- Perform general account maintenance such as change of address, name change, or update to personal information
- Direct clients to a specific Specialist for further assistance with Benefits
- Inbound calls up to 70-75 in a high volume call center.
Education
CPRS/CHW
Rowan College of South Jersey
Sewell, NJ05-2024
Medical Billing & Coding/Customer Service Specia
MCITC
Cherry Hill08-2008
Some College (No Degree) - Business Administration
Atlantic Cape Community College
Mays Landing, NJSkills
- Concrete Estimation
- Deadline Management
- Quality Assurance
- Complex Problem Solving
- Detail Oriented
- Documentation and Reporting
- Verbal and Written Communication
- Team Collaboration
- Coordinated Project Operations
- Deadline Driven
- CPRS/CHW Certified
Timeline
Customer Support Advocate
Top Stack
04.2023 - 10.2023
Project Specialist
GTT, LLC
09.2021 - 08.2022
License and Compliance Representative
Contemporary Staffing
01.2021 - 06.2021
Customer Care Representative 1
Freedom Mortgage
01.2020 - 08.2020
Benefits Associate I
Conduent
06.2018 - 04.2019
CPRS/CHW
Rowan College of South Jersey
Medical Billing & Coding/Customer Service Specia
MCITC
Some College (No Degree) - Business Administration
Atlantic Cape Community College
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