Summary
Overview
Work History
Education
Skills
Timeline
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Jenise Castaneda

West Palm Beach,FL

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. I also have a strong passion for the arts and have a lot of experience with art therefor I would be a great addition to your team.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Urban Outfitters
10.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Server

TGI Fridays
01.2023 - 07.2023
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Dennys Restaurant
08.2021 - 02.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Parks Maintenance Worker

Polk County
03.2022 - 01.2023
  • Enhanced park visitor experience by maintaining clean and safe facilities, pathways, and recreational areas.
  • Preserved natural habitats through careful landscaping, pruning, and removal of invasive species.
  • Improved park aesthetics with meticulous attention to detail in litter removal and upkeep of benches, signs, and other infrastructure.
  • Assisted in the planning and execution of park improvement projects for enhanced visitor enjoyment.
  • Maintained irrigation systems to ensure efficient water usage while keeping vegetation healthy and vibrant.

Cashier

Pollo Tropical
06.2020 - 01.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Arts - Liberal Arts And Sciences

Palm Beach State College
Lake Worth, FL
10.2024

Skills

  • Display Setup
  • Regulatory Compliance
  • Money Handling
  • Customer Service
  • Order Processing
  • Store Opening and Closing
  • Fluent in English and Spanish
  • Sales Trends
  • Interpersonal and Written Communication
  • Teamwork and Collaboration
  • Product Promotions
  • Suggestive Selling
  • Product Merchandising
  • Flexible Schedule
  • Cash Register Operation

Timeline

Retail Sales Associate

Urban Outfitters
10.2023 - Current

Server

TGI Fridays
01.2023 - 07.2023

Parks Maintenance Worker

Polk County
03.2022 - 01.2023

Server

Dennys Restaurant
08.2021 - 02.2022

Cashier

Pollo Tropical
06.2020 - 01.2021

Associate of Arts - Liberal Arts And Sciences

Palm Beach State College

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Jenise Castaneda