Jenise Martinez
Patient Support Technician/ Operation Technician
12 Marshall St
Summary
Professional with solid background in patient care, surgical procedures and adept at supporting in the operating rooms delivering high-quality services. Known for strong communication skills, team collaboration, and achieving results. Capable to obtain critical thinking in a fast paced surgical environment, transporting equipments, and ensuring assistance to the surgeons and OR nurses. Valued for teamwork, reliability, and consistent results.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Patient Support Technician/ Operation Technician
NYU Langone Orthopedic Center
12.2023 - Current
- Assisted in the training of new Patient Support Technicians, providing guidance on best practices for quality patient care.
- Assisted surgeons during operations, ensuring smooth transitions between steps and minimizing errors.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among colleagues.
- Managed surgical inventory, maintaining adequate levels of supplies for all scheduled surgeries.
- Demonstrated proficiency in proper handling, cleaning, and sterilization techniques for surgical instruments after each use.
- Assisted in patient positioning and draping during surgical procedures, ensuring optimal access for surgical teams while maintaining patient dignity.
- Assisted surgical team members in ensuring a sterile and safe environment, contributing to successful surgeries.
- Anticipated the needs of the surgical team by staying attentive to ongoing procedures, providing essential support throughout each surgery.
Patient Transporter/Transport Dispatcher
NYU Langone
10.2021 - 12.2023
- Assists patients in and out of taxis, ambulances, and cars.
- Lifts patients on and off their beds and moves them to treatment areas and operating rooms.
- Performs basic health care services like measuring patient’s blood pressure and oxygen levels.
- Delivers equipment and specimens by picking up requisitioned orders and taking them to assigned treatment areas and laboratories.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Utilizes varieties of communication tools to communicate, telephones, radios, computers, and pagers.
- Answer all incoming calls and prioritizing those calls by their importance.
- Dispatches and monitors movements of patient's transportations.
- In charge of resolving any issues that may affect scheduled times for pickup or delivery.
- Record incoming and outgoing calls and notes what actions were taken.
Concierge/Security Officer
Conde Nast/Allied Universal
09.2019 - 10.2021
- Greet clients and visitors warmly and anticipating client's needs in order to accommodate them and performed exceptional client experience.
- Answer phone calls and email inquiries from potential clients in a timely respectful manner.
- Scheduling meetings, conference calls, and events.
- Numerous financial models and payment structures.
- Event management and promotion.
- Manage personal responsibilities with targeted client solutions.
- Complete program management and tracking.
- Reporting and Analysis.
Key Holder/Sales Associate
Rituals Cosmetics
11.2017 - 03.2020
- Develop partnerships with store teams and assist in new product/program training.
- Assisting with customer service and performing product demonstrations to customers.
- Setting goals for performance and deadlines in ways that comply with company's plans and vision.
- Monitoring employee productivity and providing constructive feedback and coaching.
- Ensuring store is clean and organized, managing alarm system, including monitoring registers.
- Increased sales by 10%
Certified Nurse Assistant
Menorah Center For Rehabilitation And Nursing Care
03.2014 - 08.2016
- Monitoring patient's conditions and assessing their needs to provide the best care and advice.
- Observing and interpreting patient symptoms and communicating them to physicians.
- Document and examine patients for bruises, blood in urine or other injuries/wounds.
- Maintain a safe, secure and healthy patient environment by following standards and procedures; maintaining security; precautions; following prescribed dietary and administrating medications and assisting head nurses.
- Replace bedding, clean rooms, bathrooms, replace toiletries and make beds.
Specialist/Sales Associate
Macy's
12.2008 - 07.2013
- Achieve and exceed individual sales goals set by Store Management Team.
- Provide customer service, develop clientele customer list and increased department sales.
- Develop a high level of product knowledge about merchandises from different departments by reading vendor tags, pamphlets, and attending training classes in order to communicate with customers.
- Maintain communication with vendors, MTMs, and regional and district offices for support on driving sales, promos, and product knowledge.
- Controls merchandise, cleaning sales area, monitoring and replenishing floor stock and monitoring registers.
Education
MBA - Criminal Justice
Berkeley College
New York, NY 07.2013 - 05.2018
High School Diploma -
High School For Violin And Dance
Bronx, NY 09.2005 - 06.2009
Skills
Communication Skills
Computer Skills
Dependable and Responsible
Time Management
Multi- Tasking
Conflict Resolution
Customer service
Good Telephone Etiquette
Resilience
Active Listening
People Oriented
Emotional Support
Websites
Certification
Certified Nurse Assistant
Timeline
Patient Support Technician/ Operation Technician
NYU Langone Orthopedic Center
12.2023 - Current
Operating Room Technician (ASMT)
06-2023
Patient Transporter/Transport Dispatcher
NYU Langone
10.2021 - 12.2023
Concierge/Security Officer
Conde Nast/Allied Universal
09.2019 - 10.2021
Key Holder/Sales Associate
Rituals Cosmetics
11.2017 - 03.2020
Certified Nurse Assistant
04-2014
Certified Nurse Assistant
Menorah Center For Rehabilitation And Nursing Care
03.2014 - 08.2016
MBA - Criminal Justice
Berkeley College
07.2013 - 05.2018
Specialist/Sales Associate
Macy's
12.2008 - 07.2013
High School Diploma -
High School For Violin And Dance
09.2005 - 06.2009
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