Jenish Lad
Panama City
Summary
Results-driven General Manager with expertise in operations management and team building. Proven track record in enhancing guest satisfaction and implementing effective cost-control measures.
Overview
10
10
years of professional experience
Work History
General Manager
Hawthorn Suites by Wyndham
Panama City Beach, FL
03.2025 - Current
- Managed daily operations, ensuring high standards of guest satisfaction and service quality.
- Coordinated staff training programs to enhance team performance and operational efficiency.
- Implemented cost-control measures, optimizing resource allocation and reducing waste.
- Developed and maintained relationships with vendors to ensure quality supplies and services.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Quailty Inn
Panama City, FL
01.2016 - Current
- Oversaw inventory management processes to maintain optimal stock levels and minimize shortages.
- Analyzed guest feedback, implementing improvements to enhance overall customer experience.
- Facilitated regular staff meetings to communicate goals, expectations, and performance metrics.
- Monitored financial performance reports, identifying trends for strategic decision-making initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Country Inn & Suites By Radisson
Dothan, AL
03.2023 - 08.2024
- Completed conversion from country inn to comfort suites. Managed 1M+ renovation/conversion.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends and competitor activity to identify new business opportunities.
- Led negotiations for high-value contracts, ensuring favorable terms and conditions.
- Mentored junior staff, promoting knowledge sharing and professional growth within the team.
General Manager
Comfort Inn & Suites
Panama City, FL
01.2018 - 04.2024
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Facilitated regular staff meetings to communicate goals, expectations, and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Oversaw inventory management processes to maintain optimal stock levels and minimize shortages.
General Manager
Best Western Plus Hotel
Panama City, FL
01.2019 - 03.2022
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Converted from Hampton Inn to Best Western Plus. Managed 2M+ conversion/renovation
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Education
Associate of Science - Dental Hygiene
Gulf Coast State College
Panama City, Florida, FL05-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Conversion/ renovation specialist
- Staff training
- Labor cost controls
- Project management
Timeline
General Manager
Hawthorn Suites by Wyndham
03.2025 - Current
General Manager
Country Inn & Suites By Radisson
03.2023 - 08.2024
General Manager
Best Western Plus Hotel
01.2019 - 03.2022
General Manager
Comfort Inn & Suites
01.2018 - 04.2024
General Manager
Quailty Inn
01.2016 - Current
Associate of Science - Dental Hygiene
Gulf Coast State College