Jenisha Feliciano
Streetsboro,OH
Summary
Accomplished Medical Assistant/Receptionist with a proven track record at Pediatric Place Inc., excelling in patient care and HIPAA compliance. Demonstrated ability to enhance office productivity and maintain high-quality control standards. Skilled in medical charting and effective communication, ensuring optimal patient experiences and confidentiality. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Receptionist
Pediatric Place Inc.
05.2015 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Server
Embassy Suite Hotel
08.2011 - 06.2016
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sales Associate
Uhaul
09.2010 - 08.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained required daily logs, vehicle inspection records and mileage.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Phlebotomy
Phlebotomy USA
Beachwood, OH05.2024
High School Diploma -
Lincoln West High School
Cleveland, OH06.2011
Skills
- Medical Charting
- HIPAA Compliance
- Patient confidentiality
- Specimen labeling procedures
- Sample and specimen collection
- Hemoglobin Testing
- Specimen labeling
- Quality Control
- Specimen Preparation
- Patient Care
- Communication abilities
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Pediatric Place Inc.
05.2015 - Current
Server
Embassy Suite Hotel
08.2011 - 06.2016
Sales Associate
Uhaul
09.2010 - 08.2015
Phlebotomy
Phlebotomy USA
High School Diploma -
Lincoln West High School
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