Jenissa Harris
Oklahoma City,OK
Summary
I am hardworking, enthusiastic, and a leader. I am eager to contribute to team success through great communication, professionalism, attention to detail, organization, and dedication to helping myself and those around me grow. I am reliable and I work well under pressure and can easily adapt to new and evolving situations. My experience in customer service, diversity, and being able to communicate well are some of my best attributes.
Overview
11
11
years of professional experience
Work History
Loan Analyst for Member Lending
Tinker Federal Credit Union
Oklahoma City, OK
07.2021 - Current
- Implemented the TFCU service promises
- Answered inbound calls
- Obtained copies of members' credit histories and reviewed application information to determine the possibility of granting loans.
- Monitored and tracked the status of pending loan applications.
- Handled customer inquiries with relative ease by conducting research for the inquiry, listening carefully, and taking appropriate actions.
- Explained financial information to applicants in easy to understand language.
- Cross-selling products to benefit the member
- Proactively assisted members with improving financial health by finding solutions, counseling, or directing them to the appropriate department for members that have issues such as excessive spending, borrowing, or credit challenges.
- Maintained energy and enthusiasm in fast-paced environment.
Member Service Officer/Loan Officer
Tinker Federal Credit Union
Oklahoma City, OK
06.2018 - 07.2021
- Implement the TFCU Service Promises
- Processed loan applications and relayed the decision of the approving officer to the member
- Posted approved loans following all stipulations for the application
- Established new account and followed new accounts procedures
- Cross-selling different products and services to benefit the member
- Processing fraud statements and creating new cards
- Assisted with training new MSRs/tellers or MSO/Loan Officers
- Follow up on approved loan in my queue
Member Service Representative/Bank Teller
Tinker Federal Credit Union
Oklahoma City, OK
04.2015 - 06.2018
- Implement the TFCU Service Promises
- Performed general teller transactions for customers in the lobby and drive thru
- Help train or shadow incoming MSRs/tellers.
- Identified potential needs through observation, questioning and listening.
- Answered inquiries regarding checking and savings accounts and provided appropriate literature
- Investigated and promptly resolved issues with the customers accounts.
Senior Teller/Cash Vault Teller
Mid-First Bank
Oklahoma City, OK
07.2011 - 04.2015
- Provided friendly and quick customer service to the customers while performing general teller transactions
- Completed audits and disbursements for the cash vault and coin machines
- Trained and coached incoming tellers.
- Identified potential needs through observation, questioning and listening.
- Answered inquiries regarding checking and savings accounts and provide appropriate accompanying literature
- Investigated and promptly resolved issues with the customers accounts.
Education
Continuing Pursuit For Bachelor Degree - Special Education And Elementary Education
Langston University
LangstonSkills
- Attention to Detail
- Application Review
- Income Evaluation
- Problem Solving
- Complaint Handling
- Credit History Review
- Verbal and Written Communication
- Documentation and Recordkeeping
- Customer Service
- Microsoft Office
- Active Listening and Learning
- Decision Making
Timeline
Loan Analyst for Member Lending
Tinker Federal Credit Union
07.2021 - Current
Member Service Officer/Loan Officer
Tinker Federal Credit Union
06.2018 - 07.2021
Member Service Representative/Bank Teller
Tinker Federal Credit Union
04.2015 - 06.2018
Senior Teller/Cash Vault Teller
Mid-First Bank
07.2011 - 04.2015
Continuing Pursuit For Bachelor Degree - Special Education And Elementary Education
Langston University