Jenitha Adams
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Remote Customer Service REPRESENTATIVE
RemX Specialty Staffing
12.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Atento
05.2021 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
General Dynamics
11.2015 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Certificate - Medical Assisting
Florida Career College
Tampa, FL12.2018
Skills
- Scheduling
- Complaint resolution
- Information Security
- Data Entry
- Appointment Scheduling
- Call Management
- Follow-up skills
- Customer Education
- Customer Relations
- Clerical Support
- Critical Thinking
- Call center experience
- Active Listening
Timeline
Remote Customer Service REPRESENTATIVE
RemX Specialty Staffing
12.2023 - 03.2024
Customer Service Representative
Atento
05.2021 - 07.2023
Customer Service Representative
General Dynamics
11.2015 - 09.2019
Certificate - Medical Assisting
Florida Career College