Dayshayla Galmore
Clarksdale,MS
Summary
Proven leader and adept communicator, I enhanced customer satisfaction and streamlined operations at Amazon, showcasing my expertise in customer relations and Microsoft Excel. Leveraging consultative sales and critical thinking, I consistently met and exceeded performance targets, fostering team development and driving results with precision and dedication.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
Amazon
Clarksdale, MS
05.2022 - 12.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Cashier
Chick-Fil-A
Tupelo, MS
08.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Con Air
Southhaven, MS
06.2020 - 08.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Team Leader
Goodys
Clarksdale, MS
01.2020 - 05.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Associate Of Applied Science - Physical Therapy Assistant
Itawamba Community College
Fulton, MS05.2024
Associate Degree - Pre Physical Therapy Assistant
Itawamba Community College
Fulton, MS12.2022
Highschool Diploma -
Coahoma County Jr/Sr High School
Clarksdale, MS05.2021
Skills
- Consultative Sales
- Call Management
- Data Collection
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Technical Support
- Money handling abilities
- Critical Thinking
- Customer Service
- Team Development
- Live chat support
- Microsoft Excel
- Documentation
- Customer Relations
References
- Shemika Wortham- 6626451580(Store manager)
- Destani Galmore-6623020249(Personal)
- Damon Moore- 6626213549(Co-worker)
- Ronald Miller- 6626459022(Former instructor)
Timeline
Remote Customer Service Representative
Amazon
05.2022 - 12.2023
Cashier
Chick-Fil-A
08.2021 - 05.2022
Customer Service Representative
Con Air
06.2020 - 08.2021
Team Leader
Goodys
01.2020 - 05.2020
Associate Of Applied Science - Physical Therapy Assistant
Itawamba Community College
Associate Degree - Pre Physical Therapy Assistant
Itawamba Community College
Highschool Diploma -
Coahoma County Jr/Sr High School