Jenitha Devose
Clayton,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Production Team Member
Johnson Outdoors
Eufaula, AL
08.2021 - Current
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
- Safely operated hand and power tools to complete repetitive tasks such as Task.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Delivered troubleshooting assistance to Job titles to bring machines back to full functionality.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Manually set up machinery, lathes and grinders.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Customer Service Representative
MRS Associates
Dothan, AL
02.2018 - 07.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Cashier
Walmart
Eufaula, AL
11.2013 - 04.2014
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over Number patients per day.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma - General Studies
Ashworth College
Norcross, GA07.2012
Skills
- Inbound and Outbound Calling
- Professional telephone demeanor
- Administrative support
- Creative problem solving
- Good listening skills
- Strategic sales knowledge
- Recordkeeping strengths
Timeline
Production Team Member
Johnson Outdoors
08.2021 - Current
Customer Service Representative
MRS Associates
02.2018 - 07.2018
Cashier
Walmart
11.2013 - 04.2014
High School Diploma - General Studies
Ashworth College
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