Jenivette Maldonado
Orlando,FL
Summary
Seasoned collaborator with the ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Business Analyst, Tax
KPMG
06.2022 - Current
- Analyzed client information and created comprehensive spreadsheets withing Excel.
- Assisted in collecting and managing tax data, preparing tax filings, and analyzing financial information using KPMG's tax technology tools to create tax compliance documents for clients.
- Contributed to various project tasks to ensure timely completing and maintain quality standards across different project aspects.
- Worked with team utilizing effective communication and collaboration skills to achieve common goals that contribute to quality client service.
- Applied skills gained in training to optimize use of tax technology, process or improve quality of tax deliverables and services provided.
- Collaborated with cross functional teams including business licensing to help assist with completing renewal forms before deadline.
Executive Sales Assistant
Vacation Innovations
11.2018 - 06.2022
- Provide direct support to executive sales director to collaboratively reach targets, consistently meeting or exceeding quotas.
- Adjusted sales scripts to better target needs of specific individuals, increasing sales by 85%
- Documented customer interactions using SalesForce to capture data in processing system.
- Facilitating and executing verification calls for all clients who have proceeded with exit solution on their contract(s).
- Updated spreadsheets and databases on Excel to track, analyze and report on agents performance and sales data.
Consumer Advisor Team Lead
Vacation Innovations
08.2015 - 11.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provide education and solutions to customers on timeshare market, contributed to company revenue by securing $70,000 in product sales monthly.
- Handled over 130 calls per shift signing up new customers, retrieving customer data and presenting relevant product information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Lead Specialist
Bluegreen Vacations Corporation
05.2012 - 08.2015
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Supported manager with tasks such as reporting and department metrics.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando04.2024
High School Diploma -
Ridge Community High School
Davenport, FL05.2009
Skills
- Strong Analytical and Problem Solving Skills
- Verbal and Written Communication Skills
- Excellent Organization Skill
- Efficient and Detailed-Oriented
- Customer Relations
- Product and Service Sales
- Microsoft Office Suite
- Data Analysis
- Problem Solving
Timeline
Business Analyst, Tax
KPMG
06.2022 - Current
Executive Sales Assistant
Vacation Innovations
11.2018 - 06.2022
Consumer Advisor Team Lead
Vacation Innovations
08.2015 - 11.2018
Customer Service Lead Specialist
Bluegreen Vacations Corporation
05.2012 - 08.2015
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Ridge Community High School