Jeniya Collazo

• Monitor stadium grounds and restricted areas to maintain a safe and secure environment.
• Control access points and verify credentials for staff, vendors, and visitors.
• Conduct security patrols and monitor surveillance systems for suspicious activity.
• Prepare detailed incident reports, daily activity logs, and security documentation.
• Respond to emergencies and assist with crowd management and safety procedures.
• Communicate effectively with management, staff, and emergency personnel.
• Enforce stadium policies and security protocols.
• Assist in training new security personnel on procedures and reporting requirements.
• Patrolling & Access: Conducting regular foot or vehicle patrols to secure perimeters, monitoring entrances, and verifying the authorization of staff and visitors.
• Surveillance: Actively monitoring CCTV feeds, alarm systems, and reporting any suspicious behaviors or equipment malfunctions to management.
• Incident Response: Serving as the first point of contact during emergencies (e.g., fires, medical events, or security breaches) and liaising with local law enforcement or medical services.
• Record Keeping: Documenting daily activities, conducting preliminary investigations, and writing detailed incident reports.
• Policy Development: Designing and enforcing comprehensive site security plans, emergency response protocols, and privacy compliance standards
• .Personnel Leadership: Hiring, training, onboarding, and scheduling security guards and supervisory personnel.
• Budgeting & Procurement: Building and managing departmental budgets, and evaluating new security technologies (like access control hardware or upgraded cameras).
• Risk Assessment: Conducting regular security audits, investigating complex breaches, and presenting improvement plans to executive leadership
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• Communicated with residents and staff to address requests and ensure satisfaction.
• Responded promptly to service needs in a professional and courteous manner.
• Managed supply inventory and tracked usage of materials.
• Followed structured schedules to complete tasks efficiently.
• Maintained cleanliness standards in compliance with company guidelines.
• General Cleaning: Thoroughly dust, vacuum, sweep, and mop floors in all areas, including living spaces, bedrooms, and kitchens
• .Sanitization: Clean and disinfect high-touch surfaces, mirrors, and bathroom fixtures (sinks, toilets, tubs, and showers).
• Linens & Laundry: Change and make beds, wash, fold, and iron clothing and household linens.
• Kitchen Upkeep: Clean appliances, wipe down counters, wash dishes, and occasionally assist with pantry inventory or grocery errands
• .Waste Management: Empty all trash and recycling bins throughout the property
• .Property Oversight: Identify and report maintenance issues to management or homeowners, and securely lock up the premises.
• Supply Inventory: Monitor and request replenishments for cleaning supplies, toiletries, and household amenities.

• Cash Management: "Reconciled a $3,000 daily cash drawer with 100% accuracy, balancing daily transactions and generating end-of-day audit reports.
• "Customer Service: "Provided world-class customer service, addressing inquiries, and maintaining a welcoming environment for an average of 150 patrons daily.
• Conflict Resolution: "Resolved customer complaints and processed returns swiftly, maintaining high levels of customer satisfaction and loyalty.
• Sales & Up-selling: "Successfully promoted company loyalty programs and special offers, achieving a 15% increase in customer reward sign-ups.
• Operations: "Collaborated with team members to manage inventory, restock shelves, and maintain a highly organized and sanitized checkout area.
• Maintained organized checkout area and balanced registers.

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• Ensured compliance with age-restricted sales laws and all store policies.
• Balanced registers, handled deposits, and managed cash operations.
• Developed strategies to increase sales and improve store performance.
• Team Leadership: Recruit, train, schedule, and mentor store associates and assistant managers. Provide ongoing coaching and performance evaluations.
• Sales & Financial Management: Monitor daily, weekly, and monthly sales metrics, manage store budgets, and implement strategies to meet or exceed revenue goals
• .Operations & Administration: Ensure accurate cash handling, manage opening/closing procedures, and prepare operational reports for regional or corporate leadership.
• Inventory & Loss Prevention: Track stock levels, oversee shipping/receiving, coordinate vendor deliveries, and execute shrink-reduction and safety programs
• .Customer Experience: Set the standard for customer service, address escalated complaints, and maintain a welcoming, well-organized store environment.
• Visual Merchandising: Maintain outstanding store appearance and execute promotional floor sets and window displays according to brand standards.

• Community Development: Organize and host social and educational programs to build rapport, ease student transitions, and foster a welcoming living environment.
• Peer Mentoring & Advising: Serve as a resource for academic, social, and personal matters, referring students to appropriate professional staff or campus departments when necessary.
• Policy Enforcement & Safety: Uphold residence hall and university policies, conduct health and safety inspections, and submit incident reports regarding concerning behaviors or rule violations.
• Crisis Response: Participate in on-call duty rotations, perform building rounds, and respond to emergencies.
• Role Modeling: Maintain high standards of personal and professional conduct, representing the housing department and the university.
• Answered and directed phone calls, assisting students and staff.
• Maintained records, reports, and documentation.
• Coordinated schedules and daily routines.
• Enforced policies and ensured compliance.
• Resolved conflicts and provided administrative-style support.

• Receiving & Shipping: Load and unload packages from transport trucks, and verify that incoming and outgoing freight matches shipping manifests.
• Sorting & Organizing: Sort packages by ZIP Code, size, or priority, and arrange them in designated staging areas for quick retrieval.
• Scanning & Tracking: Scan barcodes using handheld electronic devices to update inventory logs and real-time tracking systems.
• Packing & Labeling: Inspect packages for damage, safely wrap, seal, and correctly label items to prevent logistical errors.
• Equipment Operation: Safely operate warehouse machinery such as pallet jacks, dollies, and hand trucks.
• Followed structured workflows and met daily processing goals.
• Maintained organization in a high-volume environment.
• Handled day-to-day shipping and receiving overseeing more than 160 packages per day.