Jen Marie Raven
DUBLIN,OH
Summary
Dedicated Service Coordinator at Goodwill Columbus with expertise in client engagement, staff training, and documentation. Proven track record in enhancing service quality through tailored support plans and effective staff training. Adept at fostering relationships and ensuring compliance, leading to improved client satisfaction and successful training of new staff.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Coordinator
Goodwill Columbus
671 S High St Suite 800, Columbus, OH 43206
07.1996 - Current
- Served as a primary point of contact for clients and interdisciplinary team members, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Provided staff training on individual plans, documentation, crisis intervention, and outcomes development.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and staff.
- Served on committees for Quality Assurance,Departmental Incident Review, Staff Development, and field liaison for college interns.
- Acted as fill in staff for group coverage, providing transportation, personal care needs, and arranging community activities.
- Maintained Medication administration 1 and 2, CPR and First Aid certification.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
- Organized training sessions for staff, raising quality of customer service provided.
Substitute Paraprofessional
BOCES, Albany-Schoharie- Schenectady Counties
1979 Central Ave., Albany, NY 12205
10.1993 - 05.1996
- Provided coverage for absent teachers as needed, adapting to various needs such as deaf students, students with multiple physical and cognitive disabilities, and students with behavioral needs.
- Collaborated with special education staff to implement appropriate accommodations for students with disabilities, ensuring their success in the classroom
- Provided one-on-one assistance to students who needed additional support.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Encouraged positive peer interactions among students by facilitating group activities that fostered teamwork and collaboration.
- Implemented differentiated instruction techniques to meet varied learning needs of students within the same classroom environment.
Employment Specialist
Living Resources
2176 Guilderland Ave., Schenectady, NY 12306
11.1991 - 05.1996
- Assisted clients with special needs completing job applications and submitting resumes to improve interview chances.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Assessed individuals to identify skills, strengths and interests for job placement.
Education
Bachelor of Arts - Psychology
University At Albany, State University of New York
1400 Washington Ave, Albany, NY 1222205-1991
Skills
- Proficient in verbal and written communication
- Tailored support plans
- Client engagement
- Continuous client assistance
- Adaptability to change
- Documentation expertise
Certification
Medication Administration
CPR/ AED
First Aid
Timeline
Service Coordinator
Goodwill Columbus
07.1996 - Current
Substitute Paraprofessional
BOCES, Albany-Schoharie- Schenectady Counties
10.1993 - 05.1996
Employment Specialist
Living Resources
11.1991 - 05.1996
Bachelor of Arts - Psychology
University At Albany, State University of New York