JENN HARROD

Progressively promoted from supervisory to executive leadership role, now overseeing strategy, operations, and performance of Client Services.

• Lead strategic direction and daily operations for Client Services, overseeing multidisciplinary teams and strengthening internal leadership capacity
• Supervise and develop leadership staff, fostering a culture of accountability, collaboration, and continuous improvement
• Strengthen partnerships with healthcare systems, community organizations, and funders, expanding coordinated care efforts and increasing service accessibility
• Oversee implementation of trauma-informed, evidence-based practices, improving consistency and quality of service delivery across programs
• Direct contracts, grants, and program performance, ensuring compliance while aligning services with funding priorities and community needs
• Implement data-driven decision-making processes, enhancing program evaluation and continuous quality improvement efforts
• Play a key leadership role in organizational strategic planning, aligning Client Services initiatives with broader agency goals

Key Impact & Contributions:

• Expanded community partnerships, increasing referral pathways and improving access to services for underserved populations
• Enhanced team structure and leadership development, improving staff retention and strengthening internal capacity
• Improved program alignment with funder expectations, supporting ongoing funding sustainability and growth
• Increased consistency in service delivery through implementation of standardized, trauma-informed practices

• Directed day-to-day operations of the Pregnancy & Parenting Support Services program, ensuring high-quality service delivery and contract compliance
• Supervised staff and managed caseload distribution, improving efficiency and maintaining service quality standards
• Built and maintained strong referral networks, increasing program visibility, capacity, and community engagement
• Monitored program outcomes and implemented strategies to improve client engagement and satisfaction
• Supported budget oversight and resource allocation, contributing to fiscal responsibility and program sustainability
• Led strategic planning efforts to enhance program effectiveness and align with organizational goals

Key Impact & Contributions:

• Increased program capacity through strengthened referral partnerships and community outreach
• Improved client engagement and retention through targeted program enhancements
• Maintained strong compliance and performance outcomes across multiple contracts and funding streams