Jenné Nesthus
Placerville,CA
Summary
Accomplished Operations Director with a proven track record at Carescope Group LLC, enhancing operational efficiency through strategic planning and process improvement. Expert in fostering cross-functional collaboration and mentoring teams. Adept at aligning business objectives with innovative solutions to drive organizational success.
Overview
2026
2026
years of professional experience
Work History
Operations Director/Community Liaison
Carescope Group LLC
2025 - Current
- Improved operational workflows by implementing standardized procedures across departments.
- Developed and maintained performance metrics to evaluate team efficiency and effectiveness.
- Collaborated with cross-functional teams to enhance communication and project delivery timelines.
- Analyzed daily operations data to identify areas for improvement and streamline processes.
- Facilitated regular team meetings to discuss progress, challenges, and strategic initiatives.
- Oversaw day-to-day production activities in accordance with business objectives.
Client Service Manager
Right at Home - Folsom Lake
2020 - 2025
- Managed client inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Assisted in developing client service strategies to improve overall service delivery.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Maintained comprehensive knowledge of products and services to support client needs.
- Supported onboarding processes for new clients, streamlining initial interactions.
- Developed training materials for team members on best practices in client engagement.
- Facilitated communication between clients and internal departments to optimize service outcomes.
Program Director
Choices Person Centered Services
2019 - 2020
- Led cross-functional teams to develop and implement program strategies aligned with organizational goals.
- Streamlined project workflows, enhancing collaboration and reducing turnaround times across departments.
- Mentored junior staff, fostering professional growth and improving team performance through targeted training initiatives.
- Analyzed program outcomes, utilizing data-driven insights to inform decision-making and enhance service delivery.
- Implemented best practices in program management, driving consistency and efficiency in project execution.
Program Director/Residential Administrator
Aacres, CA
2014 - 2018
- Led program development initiatives, enhancing service delivery for individuals with diverse needs.
- Mentored staff in person-centered planning, ensuring adherence to best practices and regulatory requirements.
- Collaborated with community partners to expand service offerings and improve client access to resources.
- Streamlined operational processes, resulting in increased efficiency and improved stakeholder satisfaction.
- Facilitated stakeholder meetings to align organizational goals with community needs and expectations.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
Development Administrator
HCRS West
2011 - 2014
- Oversaw development operations to enhance efficiency and streamline processes across departments.
- Implemented system upgrades, improving data integrity and reducing processing times for project submissions.
- Led training sessions for staff on new software tools, fostering increased team competency and productivity.
- Coordinated cross-functional teams to ensure alignment on project goals and timelines, enhancing collaboration.
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Business management
Timeline
Operations Director/Community Liaison
Carescope Group LLC
2025 - Current
Client Service Manager
Right at Home - Folsom Lake
2020 - 2025
Program Director
Choices Person Centered Services
2019 - 2020
Program Director/Residential Administrator
Aacres, CA
2014 - 2018
Development Administrator
HCRS West
2011 - 2014