Hannah Lucero

Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.

• Communicated with community members to assess concerns or current issues and identify corrective measures in Home Healthcare.
• Fielded phone calls and pleasantly greeted offices, answering questions and inquiries regarding community resources and services.
• Educated community members regarding resources and Home Health programs by using patient testimonials, survey results and our clinical staff's knowledge of HH.
• Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
• Helped vulnerable individuals navigate complex healthcare system.
• In the last year I have nearly doubled our census, as well as created relationships with 5 new accounts.

• Performed opening and closing duties, and printing sales reports.
• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Consulted with managers to organize special events and promotions.
• Supported needs of staff members as well as a full restaurant which could be, 100 people on busy nights.

• Maintained order and cleanliness of reception area for professional and inviting atmosphere.
• Managed multi-line telephone system and greeted claimants during office visits.
• Prepared, collected and distributed outgoing and incoming mail and packages.
• Managed medical/financial agreements and contracts with outside parties.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Organized paperwork such as charts and reports for office and patient needs.
• Managed over 50 customers/ customer calls per day.