Jennifer Robinson
Visiting Nurse Home Care and Hospice of Carroll County and Western Maine
Conway,NH
1
Certification
13
years of professional experience
Dynamic Community Liaison with a proven track record at Visiting Nurse Home Care and Hospice, excelling in stakeholder engagement and program development. Enhanced community trust through effective communication and strategic partnerships, resulting in increased participation in health initiatives. Skilled in needs assessment and dedicated to improving access to vital resources.
Work History
Community Liaison
10 Years 7 Months- Supported community outreach initiatives to enhance engagement with local organizations.
- Assisted in organizing events to promote awareness of community resources and services.
- Collaborated with team members to gather feedback for improving community programs.
- Conducted research on community needs to inform program development and implementation.
- Facilitated communication between residents and service providers to address concerns effectively.
- Participated in training sessions to develop skills in community relations and support strategies.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Strengthened community partnerships by organizing and attending collaborative events.
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
- Promoted organizational initiatives by presenting at community meetings and participating in local events.
- Participated in networking events within relevant industries as an ambassador of our organization''s mission statement.
- Collaborated with marketing team members to develop promotional materials highlighting successes achieved through partnerships within the organization''s network.
- Advocated for community needs at local government level, presenting community feedback and recommendations to policymakers.
- Improved access to healthcare services by collaborating with local health providers to organize health fairs and vaccination drives.
- Increased awareness of community resources by creating and distributing informative materials and conducting outreach activities.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Targeted specific community groups with wellness and disease management information.
- Collaborated with local organizations to expand health services and resources.
- Participated in health promotion campaigns to raise awareness of health issues.
- Engaged clients in health-related activities to enhance overall well-being.
Office Assistant
6 Months- Coordinated appointment scheduling to optimize clinic workflow and reduce wait times.
- Supported front desk operations by greeting patients and providing necessary information.
- Collaborated with healthcare staff to facilitate efficient communication among departments.
- Processed patient intake forms accurately to enhance data integrity and compliance.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Bachelor of Science - Public Services
Skills
Community outreach
Program development
Stakeholder engagement
Event coordination
Needs assessment
Partnership building
Client engagement
Service coordination
Community resource knowledge
Community resources
Hospice education
Client and community service
Healthy living plans
Health service referrals
Social services application assistance
Schedule coordination
Resource advocacy
Materials development
Community education
Community events management
Informational materials
Public outreach
Health fair participation
Multitasking capacity
Health literacy
Teamwork
Teamwork and collaboration
Problem-solving
Attention to detail
Leadership skills
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Mental health awareness
Patient confidentiality
Home visiting
Relationship building
Collaborative Problem-solving
Supervisory experience
Organized and detail oriented
Microsoft office proficiency
HIPAA guidelines
Self motivation
Accomplishments
Helped to develop, implement, and deliver a unique community-based palliative care program that has served up to 100 community members along side an Advance Practice Registered Nurse in partnership with many area providers.
Certification
Community Health Worker Training Certification completed in May 2024
REACH Community Coach Certification completed in November 2022
Virtual Dementia Tour Facilitator draining completed in June 2022
Additional Information
I have had many hours of training in dementia education over the past 10 years.
I have had my hour of training in hospice education and philosophy over the last 10 years.
I am trained in facilitating Advance Directive, POLST, and DNR conversations as well as Goals of Care conversations and facilitating family meetings.
Timeline
Community Liaison
Visiting Nurse Home Care and Hospice of Carroll County and Western Maine
01.2016 - CurrentRead More
Office Assistant
Memorial Hospital
11.2013 - 05.2014Read More
Middle Georgia State University
Bachelor of Science from Public Services
Read More