Jenn Rile
Belgrade,MT
Summary
Serviced-focused manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Cosmic
04.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
COO
Gluten Free Living
01.2017 - 03.2020
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
Operations Manager
The Home Depot
12.2011 - 12.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Director of Sales
Valhalla Medical Spa
03.2004 - 06.2011
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Education
Bachelor of Science - Business Administration
University of Washington
Seattle, WA06.2003
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Staff Development
- P&L Management
- Labor Cost Controls
- Deadline-oriented
- Performance Improvement
- Vendor relationships
- Project Management
- Expense Control
- Networking abilities
- Purchasing and planning
- Account Management
- Vendor Sourcing
- Loss Prevention
Timeline
General Manager
Cosmic
04.2020 - Current
COO
Gluten Free Living
01.2017 - 03.2020
Operations Manager
The Home Depot
12.2011 - 12.2017
Director of Sales
Valhalla Medical Spa
03.2004 - 06.2011
Bachelor of Science - Business Administration
University of Washington
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