Jenna Benner
Wilmington,DE
Summary
Highly experienced medical administrative and operations professional with over 10 years of experience in specialty medical practices. Expertise in front desk leadership, surgery scheduling, insurance coordination, patient flow management, and medical records administration. Known for calm patient communication, strong organization, and maintaining efficient, compliant clinic operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Operations Manager
Lund Podiatry
Hockessin, DE
06.2021 - Current
- Directed daily administrative operations for a high-volume specialty podiatry practice across two locations, overseeing front desk workflow, scheduling, patient intake, and phone operations
- Managed all aspects of surgery and procedure scheduling including hospital and surgery center coordination, pre-operative clearances, referrals, and insurance authorizations
- Led front desk and administrative staff operations, supervising training, scheduling, performance support, and daily task coordination to ensure smooth practice workflow
- Distributed and maintained provider schedules; coordinated daily patient flow to maximize clinic efficiency, minimize wait times, and maintain staffing coverage
- Verified insurance eligibility and benefits prior to appointments and procedures; resolved complex authorization and coverage issues to prevent delays in care
- Processed copays and patient balances, posted payments, balanced daily receipts, and supported collections and billing workflows
- Prepared and maintained new patient packets, intake documentation, and complete medical records in compliance with HIPAA and practice standards
- Oversaw scanning, indexing, and document management processes for patient charts, referrals, imaging, and correspondence to ensure compliance and accessibility
- Coordinated office supply and DME inventory management, vendor relationships, and equipment tracking to maintain necessary resources for practice operations
- Served as primary liaison between providers, clinical staff, and administrative teams to resolve scheduling conflicts, workflow issues, and patient concerns
- Supported physicians during minor in-office procedures and prepared patients for examination.
- Executed X-rays to assist in patient diagnosis and treatment planning. following safety and radiation protocol
Patient Services Representative / Call Center Lead
Delaware Ophthalmology Consultants, PA
Wilmington, DE
10.2019 - 06.2021
- Led call center operations and coordinated high-volume scheduling and patient triage
- Managed billing, collections, and insurance verification to ensure accurate revenue cycle
- Distributed provider schedules to optimize front desk workflow
- Prepared patient packets with organized scanning and document filing for efficient patient processing
- Organized and maintained medical records and exam documentation
Medical Assistant
Dr. Irene Szeto
Bear, DE
03.2013 - 01.2018
- Assisted with full physical examinations, enhancing patient comfort and readiness
- Administered injections and obtained vital signs, ensuring accurate health assessments
- Performed bandaging, sterilization, spirometry testing, and urinalysis to support effective patient care
- Managed front desk scheduling, phone coverage, and insurance verification
Education
High School Diploma -
Appoquinimink High School
Middletown, DEProfessional Medical Assistant Diploma -
Harris School of Business
Wilmington, DESkills
- Patient check-in and check-out
- Unsurpassed work ethic
- Schedule oversight
- Microsoft office expertise
- Performance evaluations
- Operations monitoring
- Inventory management
- Report generation
- Troubleshooting and problem solving
- Cross-functional coordination
- Operations management
- Vendor sourcing
- Data evaluation
- Performance management
- Marketing
- Decision-making
- Budgeting and cost control
- Delegation
- Time management
- Team collaboration
- Effective communication
- Customer service
- Workflow optimization
- Quality assurance
- Administrative oversight
- Surgery scheduling and procedure coordination
- Insurance verification, referral management, and prior authorizations
- Medical records preparation and charting
- Phone triage and call center support
- Collections and copay management
- HIPAA compliance
- Patient flow coordination
- Staff training and scheduling
- Surgery scheduling
- Policies and procedures implementation
- Staff training
Systems And Software
- Tebra / Kareo
- MedInformatix
- Navinet
- Availity
- CAQH
- PECOS
- Noridian
- Novitasphere
- Gateway
- DMAP
- Delvax
- DHIN
- Various Provider Insurance Portals
- SilverScripts
- Meds Your Way
- PDS
- CoverMyMeds
- SRS
- Azalea
- Arete
- Microsoft Excel
- Outlook
- PowerChart
References
Available upon request
Certification
- HIPAA Security and Privacy Training, Current, 09/01/26
- Bloodborne Pathogens, National Safety Council
- Adult, Child and Infant CPR / AED, American Heart Association
- Certified Medical Assistant, American Medical Technologists
- EKG Technician
- PFT / Spirometry Technician
- X-Ray Technician
- Diabetes Educator
- Hypertension Educator
- Thyroid Disease Management Educator
Timeline
Practice Operations Manager
Lund Podiatry
06.2021 - Current
Patient Services Representative / Call Center Lead
Delaware Ophthalmology Consultants, PA
10.2019 - 06.2021
Medical Assistant
Dr. Irene Szeto
03.2013 - 01.2018
High School Diploma -
Appoquinimink High School
Professional Medical Assistant Diploma -
Harris School of Business