DIANA-MARIE RICHTER
Broomfield,CO
Summary
Proven healthcare operations leader focused on optimizing clinical and administrative processes. Enhanced patient flow and operational efficiency by standardizing protocols and utilizing KPI dashboards. Equipped with an MBA in healthcare administration and Lean Six Sigma Green Belt certification.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Practice Operations Manager
Crane Center
Boulder, CO
2025.08 - Current
- Standardized patient flow protocols and staff scheduling to streamline clinical and administrative operations.
- Conducted weekly alignment meetings with physicians to improve scheduling efficacy and optimize patient throughput.
- Collaborated with executives for budget oversight and resource distribution to elevate operational performance.
- Analyzed operational data to identify trends that informed strategic decision-making.
- Developed reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Implemented training pathways and performance management systems through cross-functional evaluations.
- Mentored assistants, technicians, and office administrators to strengthen team competencies in task execution.
Executive Operations & Management Fellow
Skyline Vision Clinic
Colorado Springs, CO
2025.01 - 2025.08
- Collaborated with executive leadership and physician owners to optimize operational planning and enhance clinic capacity modeling across eye care network.
- Developed and maintained KPI dashboards tracking provider productivity, patient cycle times, and overall clinic performance.
- Transformed data insights into strategic initiatives that enhanced performance.
- Unified standard operating procedures across subspecialty diagnostics and workflows for cohesive operations.
- Conducted cost-benefit analyses on new surgical equipment to support clinical modernization and profitability strategies.
- Coordinated production, pricing, and sales activities across departments to streamline operations and improve alignment.
Lead Ophthalmic Technician & Surgical Assistant
Denver Eye Surgeons
Denver, CO
2019.08 - 2024.08
- Led high-volume daily clinical workflows and interdisciplinary coordination across multi-subspecialty ophthalmologists (cataract, cornea, glaucoma, retina), optometrists, and ASC surgical suites across 5 years within a premier regional eye care practice.
- Coordinated daily operational activities by managing schedules and logistics to support seamless clinic and surgical functions.
- Oversaw surgical supply procurement, vendor relations, and premium IOL/device inventory to ensure uninterrupted supply for multi-surgeon OR blocks while maintaining cost containment.
- Directed recruitment, onboarding, and clinical skills competency training for a 30+ member clinical technician team, instituting standardized charting
Certified Ophthalmic Assistant (COA)
UCHealth Sue Anschutz-Rodgers Eye Center
Aurora, CO
2019.01 - 2019.08
- Coordinated patient flow, specialized ophthalmic diagnostics, and clinic-to-surgery handoffs to enhance patient experience within a tertiary academic eye institute.
- Collaborated with healthcare professionals to ensure comprehensive patient care and support treatment plans.
- Provided assistance to the First Assistant Director in managing day-to-day operations on set.
COA & Surgical Technologist
Skyline Vision Clinic & ASC
Colorado Springs, CO
2017.03 - 2019.01
- Managed clinic-to-ASC surgical coordination, sterile field maintenance, ophthalmic surgical tech assistance, and regulatory compliance for cataract, refractive, and oculoplastic procedures.
- Participated in quality assurance initiatives to enhance operational efficiency in surgery rooms.
- Collaborated with vendors and service providers to coordinate required services and equipment.
Education
Master of Business Administration (MBA) - Healthcare Administration
University of Northern Colorado
Greeley, CO2025-08
Bachelor of Arts - Global Business Studies (Minor in Nutrition)
Metropolitan State University of Denver
Denver, CO2024-05
Skills
- Clinical operations oversight
- Workflow optimization and SOP development
- Team leadership and coaching
- Staff supervision and onboarding
- Financial stewardship and resource allocation
- Budget analysis and cost-benefit evaluation
- Quality management and physician alignment
- Patient experience enhancement and conflict resolution
Certification
- Lean Six Sigma Green Belt
- JCAHPO Certified Ophthalmic Assistant (COA)
- DORA Registered Surgical Technologist
- BLS Certified
- Certified Physician Practice Manager
Timeline
Practice Operations Manager
Crane Center
2025.08 - Current
Executive Operations & Management Fellow
Skyline Vision Clinic
2025.01 - 2025.08
Lead Ophthalmic Technician & Surgical Assistant
Denver Eye Surgeons
2019.08 - 2024.08
Certified Ophthalmic Assistant (COA)
UCHealth Sue Anschutz-Rodgers Eye Center
2019.01 - 2019.08
COA & Surgical Technologist
Skyline Vision Clinic & ASC
2017.03 - 2019.01
Master of Business Administration (MBA) - Healthcare Administration
University of Northern Colorado
Bachelor of Arts - Global Business Studies (Minor in Nutrition)
Metropolitan State University of Denver