Jenna Betz
M
Dunwoody,GA
Summary
Caring professional dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
7
7
years of professional experience
Work History
Home Health Caregiver
Home Instead
06.2023 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Representative
Concentrix
01.2020 - 08.2022
- Proactively resolved customer concerns while also assisting with training/mentoring new staff
- I was cross trained in floor support and also trained new hires in seminars
- I was promoted from servicing to disputes and was awarded a raise within a year of working here
- In disputes I responded to telephone inquiries and complaints promptly following special operating procedures.
- Combined superior interpersonal communication and leadership skills in this cross-functional role
- I was awarded 'Top in Customer Service' several times while working here
Special Education Teacher
Elaine Clarke
05.2017 - 05.2018
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA 05.2001 -
Skills
Chronic Disease Management
undefined2014- current volunteer at NAMI, 12 step groups, DBSA, ANAD, etc.
Served as group secretary, lead meetings, shared DBT, ACT, CBT, trauma informed therapy and more with groups two hours every week for over 9 years.
Timeline
Home Health Caregiver
Home Instead
06.2023 - Current
Customer Service Representative
Concentrix
01.2020 - 08.2022
Special Education Teacher
Elaine Clarke
05.2017 - 05.2018
Bachelor of Arts - Sociology
Georgia State University
05.2001 -