Jenna Brown
Eugene,OR
Summary
Dynamic professional excelling in financial management and process improvement. Recognized for exceptional customer service and time management skills, I effectively led cross-departmental projects, enhancing efficiency and client satisfaction. A dedicated team player, I thrive in fast-paced environments, ensuring accuracy in bookkeeping and administrative support.
Overview
13
13
years of professional experience
Work History
Office Assistant
Dynasty Concrete
Eugene, OR
08.2024 - 06.2025
- Assisted in daily office operations, ensuring smooth workflow and efficient task completion.
- Payroll, payroll taxes
- Accounts receivable
- Organized and maintained office files, improving document accessibility and retrieval processes.
- Supported scheduling of appointments and meetings, optimizing time management for staff members.
- Processed incoming mail and packages, coordinating distribution to appropriate departments promptly.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Account Specialist
Rexius
Eugene, OR
08.2021 - 06.2024
- Managed customer accounts to ensure accurate information and timely responses to inquiries.
- Coordinated communication between clients and internal teams to resolve issues effectively.
- Assisted in processing orders, ensuring adherence to company standards and client specifications.
- Developed strong relationships with clients, fostering trust and encouraging repeat business.
- Collaborated with sales team to identify upselling opportunities, enhancing overall customer experience.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Led cross-departmental project to address common client pain point, improving overall client satisfaction and retention.
Transaction Coordinator's Assistant
Remax
Eugene, OR
01.2019 - 08.2020
- Coordinated communication between clients, real estate agents, and lenders to streamline transaction processes.
- Organized and maintained documents for transactions to ensure compliance with industry standards.
- Assisted in scheduling inspections, appraisals, and closings to facilitate timely property transactions.
- Managed timelines and deadlines for multiple transactions, ensuring all parties remained informed of progress.
- Collaborated with escrow companies and lenders to ensure smooth financial transactions for all parties involved.
- Assisted in the preparation of marketing materials, boosting property visibility to potential buyers.
Stay At Home Parent
Self
Cottage Grove, OR
04.2012 - 01.2019
- Co-lead the local chapter of Mothers of preschoolers (MOPS) as well as took on the creative coordinator and hospitality coordinator roles.
- Organized a walking/exercise group for new moms on Facebook pages.
- Volunteered at my child's school.
Accounting Manager
XS Media
Eugene, OR
04.2012 - 04.2014
- Managed monthly financial closing processes, ensuring accuracy and compliance with accounting standards.
- Developed and maintained departmental budgets, tracking variances and recommending corrective actions.
- Implemented process improvements that enhanced efficiency in accounts payable and receivable functions.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
Education
72 Semester Credits - Interior Architecture
American InterContinental University
Los Angeles, CA72 Semester Credits - History
University of Oregon
Eugene, OR36 Semester Credits - General Studies
Lane Community College
Eugene, ORSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Strong problem solver
- Professional and mature
- Office management
- Office administration
- Administrative support
- Dedicated team player
- Verbal communication
- Bookkeeping
- Event planning
Timeline
Office Assistant
Dynasty Concrete
08.2024 - 06.2025
Account Specialist
Rexius
08.2021 - 06.2024
Transaction Coordinator's Assistant
Remax
01.2019 - 08.2020
Stay At Home Parent
Self
04.2012 - 01.2019
Accounting Manager
XS Media
04.2012 - 04.2014
72 Semester Credits - Interior Architecture
American InterContinental University
72 Semester Credits - History
University of Oregon
36 Semester Credits - General Studies
Lane Community College