Jenna Brown
Buffalo,NY
Summary
Detail-oriented professional with extensive experience in customer-facing roles. Proven ability to communicate effectively and solve problems, resulting in enhanced customer satisfaction. Committed to delivering exceptional service and resolving issues efficiently.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Mothers Restaurant
Buffalo, NY
05.2023 - Current
- Greeted and seated guests promptly upon arrival.
- Managed reservation system and maintained waitlist efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area for guest satisfaction and comfort.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
House Cleaner
N/A
Buffalo, NY
12.2018 - Current
- Cleaned residential spaces using appropriate tools and cleaning products.
- Provided deep cleaning services for carpets, upholstery, and windows.
- Maintained client confidentiality and respect for personal belongings.
- Organized cleaning supplies and equipment for efficient workflow.
- Communicated effectively with clients to understand their specific needs.
Food Service Worker
Cookies and Cream
Buffalo, NY
02.2021 - 08.2025
- Supported training of new staff on food preparation techniques and service standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
Education
Associate of Science - Forensics
Alfred State
New York 05-2025
High School Diploma -
Mount Mercy Academy
Buffalo, NY05-2023
Bachelor of Science - Criminal Justice
Hilbert College
Hamburg New YorkSkills
- Attention to detail
- Effective communication
- Customer service
- Conflict resolution
- Time management
- Judgment and decision making
- Strong multitasking
Affiliations
College lacrosse at Alfred State College
References
References available upon request.
Timeline
Restaurant Hostess
Mothers Restaurant
05.2023 - Current
Food Service Worker
Cookies and Cream
02.2021 - 08.2025
House Cleaner
N/A
12.2018 - Current
Associate of Science - Forensics
Alfred State
High School Diploma -
Mount Mercy Academy
Bachelor of Science - Criminal Justice
Hilbert College