Summary
Overview
Work History
Education
Skills
Additionalinformation - Skillsprofile
Accomplishments
Timeline
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Jenna Bushie

New London,WI

Summary

Proven Customer Support Specialist with a track record of enhancing customer service operations and exceeding performance metrics at Salelytics. Skilled in Sales Support and Report Preparation, demonstrating exceptional attention to detail and problem-solving abilities. Excelled in roles requiring Microsoft Office and PowerBI proficiency, significantly improving process efficiency.

Overview

13
13
years of professional experience

Work History

Customer Support Specialist II

Salelytics
Appleton, WI
02.2021 - Current
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Identified areas of improvement in existing processes or procedures used for providing support services.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Tested software applications before releasing them into production environment ensuring quality standards are met.
  • Processed customer account changes with proprietary software.

Senior Customer Care Associate

West Corporation
Appleton, USA
08.2017 - 01.2021
  • Processed overage, shortage, and damaged product reports from carriers and customer associated with a client of West Corporation
  • Executed customer requested reports
  • Provided employer requested metrics reports as needed over the course of the month
  • Strived to meet and exceed metrics as set by the company

Customer Care Associate

West Corporation
Appleton, USA
01.2012 - 08.2017
  • Processed orders for parts and product from customers of a client of West Corporation
  • Assisted in team training for new order entry software in April 2016
  • Promoted to Senior Customer Care Associate in March 2017
  • Worked as lead on both the Parts Administration and Returns teams, handling back-end logistics for customers and internal departments
  • Strived to meet and exceed metrics as set by the company

Education

Bachelor of Science -

Northern Michigan University
Marquette, MI
01.2009

Skills

  • Sales Support
  • Report Preparation
  • Attention to Detail
  • Reliability
  • Problem-Solving
  • Customer service excellence
  • Experienced with Microsoft Office Applications
  • PowerBI Proficiency

Additionalinformation - Skillsprofile

  • Proficient with Microsoft Office Suite: Excel, Word, PowerPoint, OneNote.
  • Willing to learn new skills and implement them into current work assignments.
  • Excels in customer service and telephone skills.
  • Detail oriented.

Accomplishments

  • STAR Award Winner (Q2 2024, July 2023, April 2022, September 2021, August 2020, April 2016)

Timeline

Customer Support Specialist II

Salelytics
02.2021 - Current

Senior Customer Care Associate

West Corporation
08.2017 - 01.2021

Customer Care Associate

West Corporation
01.2012 - 08.2017

Bachelor of Science -

Northern Michigan University
Jenna Bushie