Jenna Carver
Lakeland,FL
Summary
Dynamic professional with a proven track record at Holiday Inn Club Vacations, enhancing guest experiences and boosting program attendance through innovative event planning and exceptional guest service. Skilled in community relations and problem-solving, adept at fostering team collaboration and driving results. Demonstrated ability to streamline processes for efficiency and effectiveness, with a commitment to excellence in all endeavors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Recreation Coordinator II
Polk County Parks and Natural Resources
Bartow, FL
10.2023 - Current
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Maintained inventory of supplies and equipment.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs to support the community.
- Boosted program attendance through effective marketing campaigns and outreach efforts targeting various demographic groups.
- Coordinated special events such as festivals and holiday celebrations that brought community members together in an enjoyable atmosphere.
- Streamlined registration processes, making it easier for community members to sign up for their desired recreation activities.
- Managed budgets for multiple programs, ensuring optimal allocation of resources to maximize service quality and participant enjoyment.
- Developed strong relationships with local organizations, fostering partnerships that enhanced the quality of recreation programs offered.
- Organized and maintained accurate records for program registration, facility usage, and budgetary expenses ensuring smooth operations.
- Distributed flyers, press releases and brochures to generate interest in established programs and events.
- Kept abreast of industry trends to continually update program offerings that met the evolving needs of the local population.
- Managed timesheets for recreation attendants to provide prompt payment.
- Maintained safe and clean facilities at all times, conducting regular inspections and addressing any issues promptly.
Front of House Team Member
4Rivers
Lakeland, FL
04.2022 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Contributed positively towards maintaining high health code standards through diligent cleaning practices.
Guest Engagement Supervisor
Holiday Inn Club Vacations
Kissimmee, Florida
09.2022 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved guest satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Recieve, inventory and stock supplies and merchandise.
- Conduct retail transactions and reconciliation of cash handling.
- Oversee the execution of all resort activities and events.
- Assist in the planning of all resort activities events and activities.
- Demonstrated commitment to Holiday Inn Club Vacation’s core values, leading by example and fostering a culture of caring, courage, and creativity.
Resort Activities Department Trainer
Holiday Inn Club Vacations
Kissimmee, Florida
10.2021 - 09.2022
- Enhanced team member performance by developing and implementing comprehensive training programs.
- Optimized training materials for diverse learning styles..
- Conducted regular assessments of staff competencies, identifying areas where additional instruction was needed to maintain peak performance levels.
- Assist in the creation of new resort-wide and department specific training materials
Event Host
Holiday Inn Club Vacations
Kissimmee, Florida
03.2021 - 03.2022
- Promote activities and offerings around the resort.
- Maintain a clean and safe work environment.
- Execute daily activities and events in order to enhance the guest experience.
- Adapted quickly to evolving guest needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Implemented innovative solutions to common event challenges, resulting in smoother operations and enhanced guest experiences.
Education
Bachelor Of Applied Science - Business Administration And Management
Polk State College
Lakeland, FLLiberal Arts And General Studies
Polk State College
Lakeland, FL2023
Skills
Guest Service
Problem Solving
Community Relations
Activity Planning
Special Event Planning
Recreational activities
Schedule Management
Purchasing
Staff Scheduling
First Aid/CPR
Critical Thinking
Training and Development
Organization and Time Management
Teamwork and Collaboration
Accomplishments
Two time Team Member of the Month award winner.
Timeline
Recreation Coordinator II
Polk County Parks and Natural Resources
10.2023 - Current
Guest Engagement Supervisor
Holiday Inn Club Vacations
09.2022 - 04.2023
Front of House Team Member
4Rivers
04.2022 - 10.2023
Resort Activities Department Trainer
Holiday Inn Club Vacations
10.2021 - 09.2022
Event Host
Holiday Inn Club Vacations
03.2021 - 03.2022
Bachelor Of Applied Science - Business Administration And Management
Polk State College
Liberal Arts And General Studies
Polk State College