Jenna Catalfu
Clermont,FL
Summary
Accomplished professional with a proven track record at Walt Disney World Resort, adept in customer service and cash handling expertise. Excelled in Cast development and creative problem-solving, enhancing team performance and customer satisfaction. Demonstrated exceptional planning and coordination, alongside patience and empathy, ensuring operational excellence and positive outcomes.
Overview
3
3
years of professional experience
Work History
Coordinator/General Teller/Trainer
Walt Disney World Resort
Animal Kingdom
11.2022 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supported branch success through diligent cash handling, balancing drawers, and conducting audits as needed.
- Developed effective training plans based on department needs and objectives.
Food Service Worker
Walt Disney World Resort
Epcot
05.2022 - 11.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Shift Manager
Taco Bell
Altus, OK
02.2022 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Lead Support Associate
Big Lots
Clovis, NM
01.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Cross trained in all departments and handled building and moving furniture.
- Helped price change merchandise and insured quality of products were up to customer standards.
Education
Bachelor of Arts - Communications And New Media
University of Massachusetts Global
Aliso Viejo, CA09.2025
Associate of Arts - Liberal Arts And General Studies
Clovis Community College
Clovis, NMHigh School Diploma -
Clovis Community College
Clovis, NM05.2020
Skills
- Customer Service
- Planning and coordination
- Creative Problem-Solving
- Time Management
- Staff Development
- Patience and Empathy
- Cash handling expertise
- Professionalism and Courtesy
- Friendly
Timeline
Coordinator/General Teller/Trainer
Walt Disney World Resort
11.2022 - Current
Food Service Worker
Walt Disney World Resort
05.2022 - 11.2022
Shift Manager
Taco Bell
02.2022 - 05.2022
Lead Support Associate
Big Lots
01.2021 - 02.2022
Bachelor of Arts - Communications And New Media
University of Massachusetts Global
Associate of Arts - Liberal Arts And General Studies
Clovis Community College
High School Diploma -
Clovis Community College