Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jenna DiJohn

Phoenixville,Pennsylvania

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Insurance Program Delivery Specialist

FM Global
Malvern, PA
04.2022 - Current

Client Processing Specialist

FM Global
Malvern, PA
09.2019 - 05.2022
  • Created property insurance policy contracts and billing documents in compliance with corporate and country specific requirements
  • Validated and reconciled client information necessary to prepare new accounts, renewals, endorsements and cancellations
  • Processed the financial and corporate required information
  • Issued new, renewal and endorsement policy documents in accordance with Account Manager quotes
  • Issued property certificates to third parties, and delivering outstanding service to clients and brokers
  • Entered and managed prospect/client data and financial information in various systems
  • Captured all limits of liability, sub-limits, deductibles, and rates
  • Populated the appropriate billing system through the creation and issuance of accurate invoices
  • Responded to client/broker inquiries in a timely manner and/or involved other appropriate personnel where necessary
  • Maintained organizational, contact and document distribution information for assigned accounts

Client Processing Associate

FM Global
Malvern, PA
02.2018 - 09.2019
  • Updated data for customer and account engineering tools
  • Formatted client value spreadsheets for compatibility within FM Global applications using Excel
  • Detailed servicing and engineering information
  • Supported the Account Engineer as part of the client servicing team
  • Validated and reconciled client information for new and renewal locations and values
  • Entered data into assorted FM Global systems
  • Worked proactively with the client and internal information users to ensure prospect/client data integrity

Claims Administrator

Strategic Claims Services
Media, PA
10.2016 - 01.2018
  • Processed and calculated claims accurately
  • Assessed status of claims submissions
  • Complied with established procedures to determine appropriate handling of claims
  • Utilized accessible tools and calculations to assess damages
  • Displayed keen attention to detail to identify errors
  • Entered and updated claimant information
  • Communicated and problem solved with claimants effectively

Shift Supervisor

Concord Pet Foods And Supplies
Aston, PA
06.2010 - 10.2016
  • Accurately and efficiently operated register transactions
  • Maintained all cash in registers
  • Assisted customers with decision making on purchases by providing pertinent information
  • Built strong interpersonal relationships that resulted in customer loyalty
  • Maintained inventories and purchase orders
  • Performed opening and closing of store duties
  • Onboarded new employees

Education

Bachelor of Science - Finance, Business Geography

West Chester University of Pennsylvania
West Chester, PA
05.2016

Skills

  • Decision Making
  • Attention to Detail
  • Microsoft Office Suite
  • Time Management
  • Data Reconciliation
  • Methodical and Organized
  • Multitasking and Prioritization
  • Team Player

Accomplishments

Participated in a proof of concept to explore a new global operating model that enhances client value by streamlining how we deliver our insurance products and related services to our clients globally, with a focus on improving quality, consistency and accelerating delivery.

Timeline

Insurance Program Delivery Specialist

FM Global
04.2022 - Current

Client Processing Specialist

FM Global
09.2019 - 05.2022

Client Processing Associate

FM Global
02.2018 - 09.2019

Claims Administrator

Strategic Claims Services
10.2016 - 01.2018

Shift Supervisor

Concord Pet Foods And Supplies
06.2010 - 10.2016

Bachelor of Science - Finance, Business Geography

West Chester University of Pennsylvania

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