Jenna Drewett

Charlotte,NC

Summary

Dynamic and results-oriented professional with a diverse background in customer service, program coordination, and community engagement. Leveraging 4 years of pickleball playing experience and a proven track record as a Running Shoe Guru at Luke’s Locker, where I excelled in client engagement, event organization, and community outreach. Skilled in developing and managing engaging programs, fostering strong relationships, and handling administrative tasks efficiently. Adept at promoting and enhancing customer experiences through personalized service and strategic initiatives. Seeking to transition into a pickleball leadership role to apply my expertise in program development, member interaction, and staff supervision to drive success and elevate the club’s pickleball offerings.

Overview

years of professional experience

Certification

Work History

Patient Care Technician III

DaVita

Charlotte, NC

04.2023 - Current

Organized and managed patient care routines to optimize treatment outcomes and resource utilization.
Enhanced patient experience and compliance through continuous patient education and engagement.
Showcased exemplary organizational abilities by conducting precise assessments, effectively handling equipment, and diligently maintaining detailed records.

Patient Care Technician

Southeast Iowa Regional Medical Center

West Burlington, IA

07.2022 - 03.2023

Demonstrated meticulousness and dependability through administrative oversight of patient data, vital sign monitoring, and accurate documentation.
Assisted patients with daily activities and responded to emergencies, ensuring safety and comfort.
Demonstrated a proactive approach to problem-solving in program management by implementing preventive procedures.

Running Shoe Guru

Luke's Locker

Dallas, TX

03.2020 - 07.2021

Provided personalized consultations to customers seeking athletic footwear, utilizing extensive product knowledge to recommend the best options for their running and fitness needs.
Organized and led in-store events, such as running clinics, product demonstrations, and community fitness events.
Successfully improved community involvement through targeted outreach efforts and partnership development with running clubs, fitness organizations, and community groups.
Efficiently managed inventory, designed attractive product displays, and maintained an organized and appealing store environment. Demonstrated exceptional organizational skills in proficiently handling daily operational tasks while ensuring accurate record-keeping.
Provided top-notch customer service through effective resolution of inquiries, issues, and provision of expert recommendations. This consistently generated high levels of customer satisfaction and drove recurring business.
Collaborated closely with team members to achieve sales targets and deliver exceptional service. Engaged in regular training sessions to enhance product knowledge and elevate customer interactions.

Education

Associate of Science -

Dallas College

Dallas

08-2023

Skills

Recreational Player: 4 years of experience playing pickleball, with extensive knowledge of the sport, strategies, and community involvement
Community Involvement: Actively participated in local pickleball events and tournaments, demonstrating commitment to the sport and engaging with fellow players
Program Development: Experience in creating and managing engaging events and programs

Community Engagement: Strong background in interacting with and supporting community members
Customer Service: Excellent skills in providing personalized support and enhancing customer experiences
Administrative Management: Proficient in handling inventory, scheduling, and operational tasks

Affiliations

Pickleball
Weightlifting
Hiking
Upright Bass