Jenna Dunnuck
Tampa,FL
Summary
Motivated professional with experience in customer service and hospitality. Proficient at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Massage Envy
09.2023 - 02.2024
- Proven ability to create a welcoming and efficient reception area, ensuring a positive experience for clients
- Handled 30+ daily inquiries and scheduled 50+ weekly appointments with precision, minimizing booking errors
- Strong interpersonal and communication skills, adept at building rapport with clients and supporting a collaborative team environment
- Demonstrated ability to multitask in a fast-paced setting while maintaining a high level of professionalism
Assistant Manager
Journeys
05.2020 - 01.2024
- Cultivated exceptional customer service skills through direct interaction with clients, ensuring a positive and memorable experience
- Demonstrated leadership capabilities by successfully leading and motivating a team of 10+ employees to consistently achieve and surpass weekly and monthly sales targets by 15-20%
- Led an impressive 200% increase in in-store performance for Journeys #0162 throughout 2021, showcasing strategic planning and execution abilities
Education
Bachelor of Science (B.S.) - Marketing
The University Of South Florida
Tampa, Florida12.2024
Skills
- Computer Knowledge
- Communication
- Customer service
- Collaboration
- Problem-solving
- Problem-solving skills
- Guest Relations
- Scheduling appointments
Certification
- Adobe Photoshop and Illustrator Award
- Certified in Google Ads Display
- Marketing Social Media HubSpot Certified
Timeline
Front Desk Associate
Massage Envy
09.2023 - 02.2024
Assistant Manager
Journeys
05.2020 - 01.2024
Bachelor of Science (B.S.) - Marketing
The University Of South Florida