Jenna Edmonson
Steelton,PA
Summary
Highly skilled professional with robust experience in medical data management. Known for strong attention to accuracy, efficient data entry, and maintaining patient confidentiality. Excellent at collaborating with teams, adapting to shifting priorities, and ensuring high-quality outcomes. Proficient in various medical software systems, coding, and compliance with healthcare regulations. Reliable and results-driven, making significant impact on organizational efficiency and data integrity. Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Secretary/Patient Care Technician
Wellstar Health System/Hospital
Austell, GA
05.2022 - 08.2024
- Update and organize patient files for current and accurate information
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse’s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Claims Processor/Data Entry
Chime Solutions
Remote
05.2017 - 05.2022
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reduced backlog of pending claims, prioritizing tasks effectively and efficiently.
- Achieved high levels of customer satisfaction, handling each claim with professionalism and care.
Collections Representative
NRA Group, LLC
Harrisburg, PA
08.2012 - 04.2017
- Give the best solutions to customers' debt concerns in the friendliest way possible
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations
- Monitored outstanding account balances for determination of collection process
- Followed company policies and procedures
- 3rd Party Debt collector
- Knowledge of FDCPA
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
Education
GED -
Atlanta Technical College
Atlanta, GACertification in Nursing Assistant -
Chattahoochee Technical College
Marietta, GA03.2022
Skills
- Telephone reception
- Unit secretary training
- EMR / EHR
- Patient data confidentiality
- Detail-oriented approach
- Patient appointment coordination
- Medical terminology proficiency
- Multitasking
- Problem-solving abilities
- Communication
- Claims review
- Technical aptitude
- Data entry proficiency
- Prior authorization processing
- Documentation skills
- Financial Analysis
- Negotiation Tactics
- Delinquent account management
- Collections processing
- Fair debt practices
- Repayment negotiations
- Goals and performance
- Call center experience
- Conflict resolution techniques
- Data entry skills
- Critical Thinking
Certification
- CNA
- BLS Certification
- CPR Certification
- AED Certification
Assessments
- Data entry: Attention to detail, 07/01/23, Proficient
- Medical receptionist skills, 06/01/23, Proficient
- Attention to detail, 01/01/23, Proficient
- Customer service, 12/01/22, Proficient
- Work style: Reliability, 01/01/23, Proficient
- Front desk agent (hotel), 07/01/23, Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Unit Secretary/Patient Care Technician
Wellstar Health System/Hospital
05.2022 - 08.2024
Claims Processor/Data Entry
Chime Solutions
05.2017 - 05.2022
Collections Representative
NRA Group, LLC
08.2012 - 04.2017
Certification in Nursing Assistant -
Chattahoochee Technical College
GED -
Atlanta Technical College