Jenna Enderle
Summary
Results-driven professional with a strong background in customer service and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and timely service delivery. Desire to advance career trajectory in a customer-centric environment.
Overview
8
8
years of professional experience
Work History
Customer Service Lead / Dispatcher
Airtron Heating & Air
West Chester
03.2026 - Current
- Communicate with customers via phone to address potential issues and schedule service calls .
- Provide expertise on product knowledge, services, policies, and procedures to customers.
- Manage scheduling and workload distribution for 15 Service Technicians to resolve customer issues promptly.
- Responsible for the Daily Budget System for Service Department scheduling to optimize resource allocation.
- Manage online scheduling program enabling customers to submit requests through email.
- Process invoices and payments for Service Department transactions efficiently.
- Collaborate with Sales, Warehouse, and Service Departments to ensure seamless service delivery.
- Initiate sales of Airtron products for home care plans and indoor air quality items
Production Coordinator
Airtron Heating & Air
West Chester
04.2025 - 03.2026
- Coordinated work orders and dispatched Technicians for efficient service delivery.
- Handled warranties for new home builder accounts, including Ryan Homes, Drees and Fischer.
- Resolved customer escalations to maintain satisfaction and loyalty.
Retail Account Manager
Airtron Heating & Air
West Chester
04.2022 - 04.2025
- Managed client accounts for major retailers like Home Depot and Costco, generating over $1.5 million in sales.
- Executed invoicing and payment processes for new product installations.
- Scheduled sales appointments with prospective customers to drive growth.
- Processed equipment registrations with manufacturers and submitted county work permits.
- Handled rebates efficiently to optimize financial outcomes.
- Initiated sales of Airtron products for home care plans and indoor air quality items.
Customer Service Representative
Airtron Heating & Air
West Chester
04.2021 - 04.2022
- Delivered excellent customer service, addressing complaints promptly, ensuring a high level of service.
- Facilitated customer inquiries and scheduled appointments to resolve issues effectively.
- Recommended purchasing options for home care plans and indoor air quality products.
- Managed invoicing and payment processes for customer work orders efficiently and accurately.
Insurance Agent
Allstate
Springboro
11.2019 - 04.2021
- Proactively prospected new clients through networking referrals and inbound/outbound calls to achieve monthly sales targets.
- Evaluated clients' personal situations to identify coverage gaps and recommend suitable policies.
- Managed account renewals and assisted policyholders with billing inquiries and claims initiation.
- Maintained active state licensing in property and casualty insurance.
New Car Sales Associate
Dave Dennis Chrysler, Jeep, Dodge, Ram
Beavercreek
11.2018 - 09.2019
- Welcomed customers to the showroom, assessing lifestyle needs, budgets, and vehicle preferences.
- Provided detailed knowledge on new features, warranties, and accessories while coordinating test drives.
- Collaborated with sales managers to quote prices, evaluate trade-ins, and finalize sales or lease terms.
- Ensured purchased vehicles were properly prepped and introduced customers to operating systems.
- Maintained customer engagement through follow-up interactions to enhance satisfaction and encourage referrals.
- Kept abreast of automotive industry trends, competitive products, and ongoing factory training initiatives.
Education
Madison High School
Middletown, OHSkills
- Account management and client engagement
- Customer service and complaint resolution
- Sales expertise and retail sales
- Relationship building and management
- Scheduling and invoicing processes
- Effective communication skills
Timeline
Customer Service Lead / Dispatcher
Airtron Heating & Air
03.2026 - Current
Production Coordinator
Airtron Heating & Air
04.2025 - 03.2026
Retail Account Manager
Airtron Heating & Air
04.2022 - 04.2025
Customer Service Representative
Airtron Heating & Air
04.2021 - 04.2022
Insurance Agent
Allstate
11.2019 - 04.2021
New Car Sales Associate
Dave Dennis Chrysler, Jeep, Dodge, Ram
11.2018 - 09.2019
Madison High School