Jenna Evans
Colorado Springs,CO
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
19
19
years of professional experience
Work History
Office Manager
Oral And Maxillofacial Surgery Specialists
Colorado Springs, United States
08.2018 - Current
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Evaluated employee records and productivity to complete employee evaluations.
Surgical Assistant
Oral And Maxillofacial Surgery Specialists
Colorado Springs, CO
09.2009 - 08.2018
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Protected patients from infection by setting up and managing sterile operating fields.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Surgical Assistant
Colorado Surgical Clinic
Colorado Springs, CO
06.2003 - 09.2009
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Protected patients from infection by setting up and managing sterile operating fields.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Quickly responded to emergency situations during procedures with life-saving aid.
Education
High School Diploma -
Roy J Wasson High School
Colorado Springs, COSkills
- Coaching and Mentoring
- Schedule Coordination
- Regulatory Compliance
- Recruitment and Hiring
- Handling Customer Complaints
- Team Building
- Team Management and Supervision
- Motivational Leadership
- Office Equipment Management
- Diligent Follow Through
Timeline
Office Manager
Oral And Maxillofacial Surgery Specialists
08.2018 - Current
Surgical Assistant
Oral And Maxillofacial Surgery Specialists
09.2009 - 08.2018
Surgical Assistant
Colorado Surgical Clinic
06.2003 - 09.2009
High School Diploma -
Roy J Wasson High School