Jenna Fallon
Cannabis Industry
Shelby Township,MI
Summary
Experienced in the cannabis industry, I have actively pursued opportunities to expand my knowledge through various classes and training programs. These educational endeavors have equipped me with a comprehensive understanding of the industry and its evolving trends. I’m dedicated on demonstrating my commitment to maintaining a safe and responsible environment within the cannabis community. With a solid foundation of expertise and a passion for this rapidly growing field, I am well-prepared to contribute to the success of any organization in the cannabis industry.
Overview
4
4
years of professional experience
Work History
Budtender
Puff Utica
Utica, MI
09.2022 - 09.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Assistant Manager
The Hive
Clawson
02.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Personal Assistant
DBC
Lincoln, MI
04.2020 - 01.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as point of contact between clients and managerial staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
Education
Associate Of Arts And Sciences - Graphic Design
Macomb Community College
Warren, MISkills
Product Merchandising
- Key holder
- POS Software
- Regulatory Compliance
- Team Supervision
- Informed Product Selections
- Teamwork and Collaboration
Patience and Empathy
Sales proficiency
Maintaining security
Regulatory Compliance
Loss Prevention
Key holder
Customer Service
Building Customer Loyalty
Cash Drawer Management
Exceeding Customer Expectations
Timeline
Assistant Manager
The Hive
02.2023 - 07.2024
Budtender
Puff Utica
09.2022 - 09.2024
Personal Assistant
DBC
04.2020 - 01.2023
Associate Of Arts And Sciences - Graphic Design
Macomb Community College