Jenna Fenwick
Summary
Attentive Multi talented professional with various skills. I am Dedicated to maintaining relationships with clients and providing high-quality service. I am successful at maintaining professional workspaces while working in fast paced environments and remaining thoughtful about each customer's needs. Communicative and motivated to maintain customer satisfaction and contribute to company success and goals. I have outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist/Hair Loss Specialist
Custom Wigs and Extensions
Bowie, MD
10.2019 - Current
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Scheduled appointments for customers using internal software system.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Customer Service Representative
Flip That Stock
Laurel, MD
10.2017 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Weave Stylist
Weave Express
Landover, MD
01.2016 - 11.2018
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Administrative Assistant
Parks and Recreation Department
Greenbelt, MD
06.2016 - 06.2016
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Education
High School Diploma -
Laurel High School
Laurel, MD06.2017
Skills
- Hair Coloring and Styling
- Customer Consultation
- Creativity and Originality
- Appointment Scheduling
- Supply Ordering and Management
- QuickBooks Expert
- Credit Card Payment Processing
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Time Management
- Attention to Detail
- Interpersonal/Communication
- Special Effects
- Makeup Application
Accomplishments
- Opening and Maintaining a professional business
- Graduating High school a year early
- Graduating High School with my cosmetology license
Affiliations
- Junior Missionary at Church
- Meals On Wheels ( Feeding The Homeless)
- Providing hair care services for women/kids in shelter
- Catering events
Certification
- Licensed Cosmetologist
- Certified Hair Loss Specialist
- Certified Make Up Artist
- Certified Nail Technician
Timeline
Licensed Cosmetologist/Hair Loss Specialist
Custom Wigs and Extensions
10.2019 - Current
Customer Service Representative
Flip That Stock
10.2017 - 08.2019
Administrative Assistant
Parks and Recreation Department
06.2016 - 06.2016
Weave Stylist
Weave Express
01.2016 - 11.2018
High School Diploma -
Laurel High School
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