Jenna Fogel
self employed
Cary,IL
9
years of professional experience
- Public speaking
- Writing clearly
- Active listening
- Negotiation
- Explaining complicated ideas simply
- Reading social cues
- Emotional regulation
- Confidence
- Discipline
- Setting boundaries
- Handling conflict
- Building relationships
- Being comfortable alone
- Critical thinking
- Problem-solving
- Learning how to learn
- Adaptability
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Manager
3 Years 11 Months- Hire, train, and train new team members.
- Create weekly work schedules and manage shift coverage.
- Monitor employee performance and provide coaching. Supervise daily opening and closing duties.
- Manage waitlists and quote accurate wait times during peak hours.
- Accommodate special seating requests and large-party bookings. Handle escalated guest complaints or seating discrepancies professionally.
- Monitored food quality and speed of service while enforcing health, sanitation, and hygiene regulations to ensure compliance and safety.
- Address and resolve customer complaints quickly.
- Managed waitlists and quoted accurate wait times during peak hours to enhance guest satisfaction.
- Maintain safety standards for both staff and customers. Oversee the floor plan and rotation to distribute server workloads evenly.
- Ensure departing customers leave with a positive impression. Maintain reservation software systems and phone bookings.
- Coordinated communication between front desk, servers, and kitchen staff to streamline service.
- Audit front-of-house cleanliness and supply inventory. Handle calls, book reservations and answer general questions. Guide guests to their tables and provide menus. Maintained cleanliness and organization of dining areas to enhance guest experience. Assisting staff with running food, taking orders, and making drinks. Manage to-go orders and catering orders. Facilitated timely food service by coordinating with kitchen staff. Read and organize incoming food orders. They tell cooks when to start or fire specific items.
- Inspect final plates for correct garnishes, proper temperature, and neat appearance before they leave the kitchen.
Dog Sitter
9 Years 4 Months- Provided feeding and watering to ensure pet health and well-being
- Feeding and watering enrichments
- Provided daily walking services for dogs to ensure their physical activity and well-being.
- Conducted home visits to monitor pet comfort and safety
- Overnight visits
- Watch for signs of stress or illness
- Clean up waste
- Implemented training exercises to enhance dogs' skills and address behavioral issues.
- Sent updates and addressed questions to keep pet owners informed and engaged
General Manager
1 Year 1 Month- Evaluate worker performance and handle discipline or promotions. Oversee fast, accurate sandwich production and customer service.
- Manage cost of goods sold and labor costs.
- Maintain strict food safety and brand compliance rules. Control inventory and place stock orders.
- Evaluated worker performance, managed discipline and promotions, and ensured fast, accurate sandwich production and customer service.
- Routed delivery orders and managed driver schedules to optimize service efficiency.
- Route delivery orders and manage drivers.
- Managed cost of goods sold and labor costs to maintain budget adherence.
- Processed cash transactions accurately at the register., register counts, and deposits.
- Complete daily, weekly, and period paperwork. Resolve guest concerns. Enforce rules.
Dog Daycare Supervisor
5 Months- Supervise play yards to keep group interactions safe.
- Prevented fights or rough play through proactive supervision.
- Sort dogs by size, age, and energy level. Scoop poop and wipe up urine right away.
- Move stressed or over-excited dogs to quiet crates. Help take care of boarding dogs. Ensure kennels are upkept and safe. Daily feeding, watering, and walks. Scoop waste, remove soiled bedding, and clean cages or runs.
- Clean and refill water bowls often. Refill mop buckets. Feed dogs exact portions based on owner rules.
- Give specific pills or liquid medicines on time.
- Classified dogs into categories of size, age, and energy level to ensure safe and enjoyable group play. Scoop poop and wipe up urine right away.
- Report health concerns immediately to a vet or manager.
- Greet pet owners at drop-off and pick-up.
- Answer phone calls and reply to emails.
- Take payments and update pet records.
- Tell owners how their dog did that day.
- Welcomed pet owners at drop-off and pick-up, providing updates on their dog's day.
- Mop floors and wash toy bins daily.
- Wash pet laundry, including towels and bed covers.
- Communicated daily behavior and activities of dogs to their owners during drop-off and pick-up.
Assistant Manager
3 Years 3 Months- Maintained a clean and organized work environment during shifts for optimal efficiency.
- Trained and supervised crew members to ensure consistent service quality.
- Managed busy rushes, leading sandwich line while handling shift paperwork and balancing receipts.
- Ensure fast, accurate sandwich-making.
- Trained and supervised crew members to enhance team performance and service quality.
- Monitor food costs, inventory audits, and labor goals.
- Greet customers, take orders, and run the cash register.
- Communicate store and staff needs with the General Manager
Chick-Fil-A Team Member
1 Year 9 Months- Facilitated order-taking process at drive-through
- Prepared beverages according to customer specifications
- Executed end-of-day procedures for store closing
- Executed morning procedures to prepare store for operation
- Performed sanitation duties to keep the environment tidy
- Coordinated food preparation for efficient order fulfillment
- Managed customer service tasks in front-of-house area
Education
High school diploma
Skills
Customer service
Team leadership
Verbal and written communication
Complex Problem-solving
Staff training and development
Inventory management
Task prioritization
Problem solving
Timeline
Manager
Brunch Cafe
09.2022 - CurrentRead More
General Manager
Jimmy John's Sandwiches
05.2022 - 06.2023Read More
Dog Daycare Supervisor
4 PAWS PET RESORT
04.2022 - 09.2022Read More
Assistant Manager
Jimmy John's Sandwiches
02.2019 - 05.2022Read More
Chick-Fil-A Team Member
Chick-fil-A Restaurants
05.2017 - 02.2019Read More
Dog Sitter
self employed
04.2017 - CurrentRead More
Cary-Grove Community High School
High school diploma
Read More