Jenna Folmar
Gambrills,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Cashier
Firehouse Subs
Gambrills, MD
06.2019 - 06.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Assistant Coach
Coerver
Severn, MD
06.2020 - 01.2023
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Streamlined communication between coaching staff and players by organizing regular meetings to discuss goals, progress, and upcoming events.
Head Hostess
Pussers Caribbean Grille
Annapolis, MD
03.2020 - 06.2022
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
Restaurant Food Server
Pussers Caribbean Grille
Annapolis, MD
11.2021 - Current
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Participated in team meetings, contributing ideas for improving overall restaurant operations and performance metrics.
- Coordinated with host staff to manage seating arrangements properly during peak hours, optimizing table turnover rates and minimizing wait times for guests.
Education
Bachelor of Science - Supply Chain Managment
Shippensburg University of Pennsylvania
Shippensburg, PA05.2025
Skills
- Performance Improvement
- Strong Work Ethic
- Excellent Communication
- Active Listening
- Customer Service
- Cleanliness Standards
- Attention to Detail
- Time Management
- Guest Relations
Accomplishments
Collaborated with multiple soccer teams in playing soccer for 18 years of my professional life.
Student Athlete
Ability to effectively communicate, work in teams, lead others, face adversity, and manage your time.
Timeline
Restaurant Food Server
Pussers Caribbean Grille
11.2021 - Current
Assistant Coach
Coerver
06.2020 - 01.2023
Head Hostess
Pussers Caribbean Grille
03.2020 - 06.2022
Cashier
Firehouse Subs
06.2019 - 06.2020
Bachelor of Science - Supply Chain Managment
Shippensburg University of Pennsylvania