Jenna Franzman
Louisville,KY
Summary
- Dedicated and compassionate professional with strong customer service experience and a proven background in childcare. Skilled in communication, multitasking, and maintaining a positive, supportive environment. Known for patience, reliability, and the ability to handle high-pressure situations while providing exceptional care and service.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
06.2025 - Current
- Greeted customers warmly and provided personalized assistance with cake selection, sizing, and special orders.
- Processed transactions accurately using POS systems and ensured a smooth checkout experience.
- Prepared and packaged cakes with attention to presentation, brand standards, and customer requests.
- Answered phone orders and coordinated with the baking team to fulfill catering and pickup timelines.
- Maintained a clean, inviting store environment while delivering exceptional customer service.
Private Nanny
Home Employed
07.2024 - 06.2025
- Taught children everyday skills and language.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Monitored children's play activities to verify safety.
Cashier
Burilngton
10.2022 - 07.2024
- Processed customer purchases, returns, and exchanges accurately using POS systems.
- Provided friendly, efficient service while assisting customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area to ensure a smooth shopping experience.
- Handled cash, credit, and digital payments with attention to detail and store policies.
- Supported floor staff with stocking, recovery, and merchandise presentation during downtime.
Guest Services
Kentucky Kingdom And Hurricane Bay
04.2021 - 08.2021
- Delivered friendly and efficient customer service to guests, ensuring a positive park experience from entry to exit.
- Assisted with ticketing, season pass processing, and resolving guest concerns with professionalism.
- Provided accurate information about park attractions, policies, and daily schedules.
- Maintained a clean, organized work area while managing high-volume crowds during peak seasons.
- Collaborated with team members to uphold safety standards and enhance overall guest satisfaction.
Education
High School Diploma -
Butler Traditional High School
Louisville, KYAssociate of Science - Medical Assisting
Jefferson Community And Technical College
Louisville, KY12-2026
Skills
- CPR/First aid certification
- Guest services assistance
- Organization and multitasking
- Team work
- Good time management
- Work ethic and integrity
- Patience and empathy
Timeline
Guest Service Representative
Nothing Bundt Cakes
06.2025 - Current
Private Nanny
Home Employed
07.2024 - 06.2025
Cashier
Burilngton
10.2022 - 07.2024
Guest Services
Kentucky Kingdom And Hurricane Bay
04.2021 - 08.2021
High School Diploma -
Butler Traditional High School
Associate of Science - Medical Assisting
Jefferson Community And Technical College