Hi, I’m
Jenna Gerve
Psychiatric Nursing Assistant
Jersey City,NJ
Summary
Developed excellent communication and problem-solving skills in healthcare environment, focusing on patient interactions and information management. Skilled in handling inquiries, resolving issues, and ensuring patient satisfaction. Seeking to transition into new field of Healthcare Customer Service Representative, leveraging these transferable skills to make meaningful impact.
Overview
3
years of professional experience
Work History
Meadowview Psychiatric Hospital
Psychiatric Nursing Assistant
04.2023 - Current
Job overview
- Ensure patient comfort by providing attentive care and addressing individual needs to over 72 patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Accurately document patient information throughout 3 units in electronic health records systems.
- Received recognition from supervisors for consistently going above and beyond in providing exceptional patient care services.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated smooth discharge processes by preparing all necessary paperwork and belongings fo
Meadowview Psychiatric Hospital
Psychiatric Nursing Assistant (Elderly Care)
01.2024 - Current
Job overview
- Collaborated closely with psychiatrists, therapists, social workers, and other healthcare professionals for comprehensive patient care planning and execution.
- Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
- Assist patients with all care needs including bathing, eating, and turning every 2 hours.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Handle wound care and assist with medication
- Work collaboratively with the entire nursing team to ensure the highest level of patient care and satisfaction
Bakery Business, Baking and Pastry Art
Customer Service
08.2021 - 08.2022
Job overview
- Maintained a 98% customer satisfaction rating through attentive service and product recommendations.
- Completed future store inventory.
- Handled busy special cake orders, recommended products, and thoroughly explained details from menu.
- Provided exceptional customer service, ensuring client satisfaction and repeat business, while working alone.
- Managed high call volumes of orders while providing exceptional customer support and maintaining professional composure.
Education
Penn Foster CollegeScottsdale, AZ
Pharmacy
02-2023
University Overview
- Completed Penn Fosters rigorous 2 year Pharmacy Tech Course
- Certified and registered by the Board of Pharmacy to practice in New Jersey as a Pharmacy Technician
- Ranked top of class which led to early graduation
County Prep High SchoolJersey City, NJ
High School Diploma from Audio/Visual Production
06-2021
University Overview
- Received a certificate in audio/visual production with over 4 years of education
Skills
- Unsurpassed work ethic
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Superb time management skills
- Exceptional organization
- Productivity improvement
- Microsoft Office proficiency
- Schedule management
- De-escalation techniques
- HIPAA compliant
- Expanding medical terminology
Accomplishments
- Ensured charting accuracy through precise documentation review
- Experienced Psychiatric Nursing Assistant
- Served as key contributing member to Leadership team
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Experienced Pharmacy Technician with a passion for providing compassionate, attentive care and addressing every individual patients needs.
Certifications
[Licensed Pharmacy Technician in the State of New Jersey] - [2 years Schooling]
[American Heart Association Basic Life Support (CPR and AED)], [Lifesavers Inc.] - [04/26/2023]
[Certified Mandatory Annual Training for Psychiatric Hospital Qualification] - [2 years training]
[American Heart Association Basic Life Support (CPR and AED)], [Lifesavers Inc.] - [04/26/2023]
Certification
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- OSHA Certified
- Licensed Pharmacy Technician
- Certified in Audio/Visual Production
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Psychiatric Nursing Assistant (Elderly Care)
Meadowview Psychiatric Hospital
01.2024 - Current
Psychiatric Nursing Assistant
Meadowview Psychiatric Hospital
04.2023 - Current
Customer Service
Bakery Business, Baking and Pastry Art
08.2021 - 08.2022
Penn Foster College
Pharmacy
County Prep High School
High School Diploma from Audio/Visual Production