Jenna Gutierrez
Blairsville
Summary
Eager hardworking individual with 13 years of varied customer service and care experience. Driven to deliver the most professional and efficient job no matter what task is required. Seeking a full-time position bringing my past experience as well as openness to learn new experiences. Committed to fulfilling wants and needs of guests or customers. Patient problem solver who creates confidence and trust among clients. Looking for an opportunity to grow and succeed in an expanding and rewarding line of work that I am extremely passionate about.
Overview
2027
2027
years of professional experience
Work History
Server
Grace Prime Steakhouse
Blue Ridge, GA
08.2024 - 05.2026
- Excelled at learning and maintaining knowledge of wine and liquor menu as well as a proficient grasp on Prime Beef and ingredients to go alongside wine pairings
- Maintained professionalism and rigorous service standards including but not limited to: table maintenance, scripting, coordinating food and drink times, and table side items
- Increased check amounts per table and achieved top 3 in sales every month
Embalmer Apprentice/Attendant
Forest Hills Funeral Home
Palm City, FL
2022 - 2024
- Provided support and respect to grieving families while documenting and inputting important confidential paperwork and death certificates into files
- Assisted funeral ceremonies and answered questions about flowers, burial practices, and adhered to various religions and customs
- Participated in removals at various types of establishments (hospitals, residences, hospice, etc) while maintaining a good driving record
- Assisted the head embalmer on cases and completed embalming reports efficiently as well as ordering supplies on time
- Worked with families to cosmetize their loved ones to please their standards: including dressing and casketing for visitations
Server
Pietro’s on the River
Jensen Beach, FL
01.2021 - 2024
- Ability to build customer rapport and have meaningful relationships with regular customers who would continue to return
- Carried on knowledge of growing wine list and menu changes to better serve and educate the guests and upsell to them
- Continuously asserted time management skills to handle multiple tables and guests with ease all while making them feel special
Golf Shop Attendant/ Secretary
Island Dunes Country Club
Jensen Beach, FL
2019 - 01.2022
- In charge of scheduling reservation times for guests to ensure the course and special events ran efficiently without overlap or delay
- Admitted confidential information into computer systems and physical files for memberships, transactions, and invoices
- Assisted with merchandise ordering and selling of golf related products and clothes alongside reps
Education
A.A. - Medical Science
Indian River State College
01.2017
Associate of Science -
Martin County High School
Stuart, FL05.2016
Skills
- 13 years of diversified customer service experience
- Electronic record management and confidentiality
- Excels in multitasking and time management
- Possess complex understanding of guest relations and conflict resolution
- Knowledgeable and valuable attention to detail
Timeline
Server
Grace Prime Steakhouse
08.2024 - 05.2026
Server
Pietro’s on the River
01.2021 - 2024
A.A. - Medical Science
Indian River State College
Embalmer Apprentice/Attendant
Forest Hills Funeral Home
2022 - 2024
Golf Shop Attendant/ Secretary
Island Dunes Country Club
2019 - 01.2022
Associate of Science -
Martin County High School