Jenna Heinz
Kansas City,MO
Summary
Adaptable and detail-focused professional with extensive experience in fast-paced environments. Known for effective communication and problem-solving abilities, dedicated to creating memorable customer experiences.
Overview
8
8
years of professional experience
Work History
Bartender
Twin Peaks Restaurants
Kansas City, MO
03.2021 - Current
- Mixed and served a variety of cocktails and beverages to customers.
- Engaged with customers to enhance their dining experience at the restaurant.
- Trained new bartenders on drink preparation techniques and customer service skills.
- Handled cash and processed payments accurately during busy shifts.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Adapted performances to suit diverse audience demographics and preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Hooters
Kansas City, KS
03.2017 - 10.2019
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently to ensure timely delivery.
- Maintained cleanliness and organization of tables and dining areas.
- Promoted daily specials to enhance guest experience and increase sales.
- Handled cash transactions accurately during busy shifts with attention to detail.
- Fostered a friendly atmosphere by engaging with guests and building rapport.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Oak Park Highschool
Kansas City, MO05-2016
Skills
- Customer engagement
- Alcohol safety compliance
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Courteous
- Outgoing personality
- Anticipating guest needs
Timeline
Bartender
Twin Peaks Restaurants
03.2021 - Current
Server
Hooters
03.2017 - 10.2019
High School Diploma -
Oak Park Highschool
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