Jenna Hickok
Temecula,CA
Summary
Administrative professional with broad experience supporting education, healthcare, and executive operations through budget tracking, invoice processing, records management, scheduling, and front-desk coordination. Known for accurate data entry, confidential documentation, and dependable support across calendars, timekeeping, and office systems in fast-paced environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Administrative Associate II
Mt. San Jacinto College District
San Jacinto, CA
02.2026 - Current
- Coordinate administrative operations, transportation scheduling, calendars, and front-desk workflow while providing responsive support to staff, faculty, and campus stakeholders.
- Utilize administrative systems, spreadsheets, databases, and office software to support recordkeeping, troubleshoot discrepancies, and meet cross-department operational needs.
- Prepared, reviewed, and maintained confidential reports, correspondence, manuals, records, and databases, demonstrating independent judgment and meticulous attention to detail.
- Managed departmental budgets, invoices, requisitions, timekeeping, attendance records, and financial documentation, ensuring compliance and accuracy in account usage.
Administrative Assistant
Temecula International Academy
Temecula, CA
09.2023 - 02.2026
- Managed student attendance, enrollment, cumulative files, school communications, calendars, and front-office operations through Aeries and other administrative systems to ensure smooth daily operations.
- Processed timecards, payroll support, invoices, billing, expenses, filing, and work orders while maintaining accurate records and documentation.
- Liaised among parents, teachers, vendors, off-site employees, administration, and the Board of Directors; drafted and distributed effective school-wide communications to enhance community engagement.
- Supported the Principal and the Board of Directors by creating social media and marketing content and coordinating fundraising activities to foster school initiatives.
Medical Assistant
Rancho Family Practice
Temecula, CA
04.2022 - 07.2023
- Roomed 45+ patients per shift, obtained vital signs and medical histories, administered injections and medications, performed point-of-care testing, and coordinated lab and radiology orders.
- Triaged high-volume patient calls, entering physician communications, orders, and clinical information into EMR for three providers, ensuring efficient patient flow.
- Resolved patient concerns regarding referrals, insurance changes, and missing results while maintaining professionalism and confidentiality, enhancing patient satisfaction.
Unit Secretary
Rady Children's NICU
Murrieta, CA
11.2018 - 04.2022
- Facilitated communication among healthcare providers, patients, and families to ensure clarity and support in a high-stress clinical environment.
- Supported physicians and nursing staff by routing orders and communications, maintaining EMR information, registering patients, and coordinating admissions, discharges, transfers, and scheduling.
- Managed medical supply inventory, prepared patient charts, answered calls, and coordinated patient transfers within the hospital and to other facilities to support seamless patient care.
Medical Assistant
Children's Primary Care Medical Group
Murrieta, CA
11.2014 - 09.2018
- Assisted pediatricians with patient intake, vital signs, medical histories, examinations, vaccinations, medications, laboratory testing, scheduling, and electronic health records to enhance patient care.
- Educated parents on nutrition, developmental milestones, immunizations, and common childhood illnesses, fostering a supportive environment for pediatric patients.
- Managed medical equipment and supply inventory, ensuring accurate documentation and facilitating efficient patient flow during daily operations.
Executive Administrative Assistant
iMetrikus, Inc.
Carlsbad, CA
02.2010 - 09.2014
- Managed executive calendars, coordinated travel arrangements, and organized correspondence and reports, ensuring streamlined operations and effective communication.
- Provided executive, office, customer service, HR, and sales support as the first point of contact for clients, visitors, and employees, earning the Employee of the Year award for exceptional service.
- Facilitated new-hire onboarding and I-9 verification, organized HR documentation, and communicated company-wide updates to enhance employee understanding.
Education
High School Diploma or GED -
Vista High School
Vista, CAGraduate Certificate - Medical Assistant
Maric College
Vista, CASkills
- Student information systems
- Budget administration
- Invoice processing
- Timekeeping management
- Records management
- Spreadsheet management
- Office administration
Certification
- Medical Assistant, Certification Maric College | June 2001 June 2002, CPR Certification BLS Certification
Timeline
Administrative Associate II
Mt. San Jacinto College District
02.2026 - Current
Administrative Assistant
Temecula International Academy
09.2023 - 02.2026
Medical Assistant
Rancho Family Practice
04.2022 - 07.2023
Unit Secretary
Rady Children's NICU
11.2018 - 04.2022
Medical Assistant
Children's Primary Care Medical Group
11.2014 - 09.2018
Executive Administrative Assistant
iMetrikus, Inc.
02.2010 - 09.2014
High School Diploma or GED -
Vista High School
Graduate Certificate - Medical Assistant
Maric College