Jenna Holland
Springfield,MO
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Barista
Traveling Tom's/Kona Ice
Kansas City , MO
04.2024 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Barista
Scooter's Coffee
Kansas City, MO
03.2023 - 12.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Live Entertainment Team Lead
Cedar Fair
Kansas City, MO
06.2021 - 10.2022
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
Education
Bachelor of Music Education - Vocal
Missouri State University
Springfield, MO05-2028
High School Diploma -
Oak Park High School
Kansas City, MO05-2024
Skills
- Up-selling
- Cash Handling
- Opening and closing duties
- POS Systems
- New Hire Training
- Friendly and outgoing
- Team Leadership
- Team Player
Timeline
Barista
Traveling Tom's/Kona Ice
04.2024 - 08.2024
Barista
Scooter's Coffee
03.2023 - 12.2023
Live Entertainment Team Lead
Cedar Fair
06.2021 - 10.2022
Bachelor of Music Education - Vocal
Missouri State University
High School Diploma -
Oak Park High School
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