Communicate effectively with team members to deliver updates on 30+ project streams.
Develop effective training materials and presentations to drive/increase product knowledge among staff members, resulting in higher close rates.
Coordinate design meetings and decisions with internal departments and teams.
Analyze metrics, sales forecasting and budget to measure product performance.
Maintain positive vendor/supplier relations to build strong partnerships.
Manage full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Direct project planning and budgeting efforts.
Develop creative presentations, trend reports, kitted assets, and product data sheets.
Develop strategic plans for business growth.
Cultivate a high-performance work environment by setting clear expectations and fostering open communication among employees.
Build strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
Senior Project/Program Manager
Industrial Media
01.2019 - 10.2023
Lead project development and updated workflow implementations to support new solutions for business processes, automation, and product/service improvement. Examples include, project lead on software/vendor changes, IT portfolio updates, implementing a new Email Service Provider housing a 1M subscriber database, and upgrading to a company-wide automated ordering system.
Designed infrastructure solutions to resolve business issues and improve delivery and automation processes.
Monitored 10+ monthly programs, while managing longer term enterprise projects, using and applying program reports, KPIs, program directives, and other program materials, then pivoting to optimize.
Lead production team, direct reports to effectively prioritize tasks and communications in an environment of autonomy and ambiguity.
Coordinated and lead meetings, trained and developed team on new processes, and cross-functional communications for department heads on projects
Managed operations schedule, project calendar, and IT portfolio.
Administered program and operation activities by utilizing CMS, ESP, CRM and PM tools along with integrated SaaS platforms.
Project/Program Manager
Industrial Media
12.2018 - 01.2019
Identified workflow bottlenecks and created efficiencies to streamline the production process.
Trained and collaborated with employees to communicate new process objectives.
Resolved technical issues quickly to maintain a 1M subscriber database and meet project deadlines.
Managed advertising and operations with MarTech Stack.
Tracked, loaded, and reported on programs using custom reports, spreadsheets, and PM tools.
Marketing Program Manager
InfoSec Institute
03.2018 - 09.2018
Provided sales team support with new playbooks, marketing materials and workflow automations to drive pipeline.
Worked in Salesforce to produce and implement campaigns.
Managed CMS and designed web pages/wireframes for product improvements and updates.
Worked with vendors to produce bi-weekly product demos and thought leadership webinars.
Created, planned and built content campaigns with multiple drips for conversion.
Project Manager (New Product Development)
Sub-Zero Group, Inc.
03.2014 - 03.2018
Managed field test programs for multi-million dollar, New Product Development (NPD) projects, and audits.
Wrote, distributed, and managed legal agreements and non-disclosures for field test NPD kick-offs.
Worked remotely with hundreds of participants to assist in the field test research and use of the research software platform.
Designed processes and templates for product inspections and coordinated all inspection schedules and audits.
Analyzed, reported, and presented research results to Product Management Team.
Education
Associate of Science - Business Administration & Management
Western Technical College
La Crosse, WI
Bachelor of Science - Marketing - 2 Years
University of Wisconsin - La Crosse
La Crosse, WI
Skills
Business & Operations Management
Process Improvement
Workflow & SOP Development
Contract Management
PM Tools & Software Administration
Training Development
Analytics & Metric Reporting
Financial Management
Timeline
Product/Project Manager
Gamber-Johnson LLC.
10.2023 - Current
Senior Project/Program Manager
Industrial Media
01.2019 - 10.2023
Project/Program Manager
Industrial Media
12.2018 - 01.2019
Marketing Program Manager
InfoSec Institute
03.2018 - 09.2018
Project Manager (New Product Development)
Sub-Zero Group, Inc.
03.2014 - 03.2018
Associate of Science - Business Administration & Management
Regulatory Affairs and Compliance Manager at Johnson and Johnson Consumer Middle East FZ-LLCRegulatory Affairs and Compliance Manager at Johnson and Johnson Consumer Middle East FZ-LLC
General Manager/Customer Service/Bookkeeper at Stan's Industrial ManufacturingGeneral Manager/Customer Service/Bookkeeper at Stan's Industrial Manufacturing